Front Office

Job Title: Front Office Executive

Department: Front Office / Administration
Industry: Healthcare
Location: Jalandhar

Key Responsibilities

• Greet patients, attendants, and visitors in a courteous and professional manner
• Handle patient registration, demographic data entry, and appointment scheduling
• Manage OPD/IPD desk operations and guide patients to respective departments
• Answer incoming calls, respond to inquiries, and direct calls appropriately
• Verify patient documents, insurance details, and referral slips (if applicable)
• Collect consultation fees and generate receipts/bills
• Coordinate with doctors, nursing staff, and diagnostic departments for patient flow
• Maintain and update patient records in HIS/EMR systems
• Ensure compliance with patient confidentiality and hospital policies
• Handle patient queries, feedback, and basic complaints professionally
• Maintain front office cleanliness and organised records
• Assist in discharge formalities and follow-up appointment scheduling

Required Skills & Competencies

• Excellent communication and interpersonal skills
• Patient-friendly and empathetic attitude
• Basic computer knowledge (MS Excel, Hospital Management Software)
• Ability to multitask in a fast-paced environment
• Strong organisational and coordination skills
• Knowledge of healthcare processes is an added advantage

Educational Qualification

• Graduate / Diploma in any discipline
• Certification in Healthcare Administration (preferred but not mandatory)

Experience

• 1–3 years of experience in a hospital, clinic, or diagnostic centre preferred
• Freshers with good communication skills may also apply

Key Performance Indicators (KPIs)

• Patient satisfaction and feedback
• Accuracy in patient data and billing
• Timely appointment handling
• Front desk efficiency and coordination

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person