Front Office Associate

0 years

0 Lacs

Posted:18 hours ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

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About Zolo

Zolo is India’s leading co-living and managed accommodation platform, operating across multiple verticals – Co-living, Student Housing, Z Hotels, Z Vacations, and Z Hostels (Backpacker Hostel Division). We are on a mission to create vibrant living spaces that combine comfort, affordability, and a sense of community. With presence across major cities, Zolo caters to students, working professionals, and travelers seeking a unique living and staying experience.


About the Role

We are looking for an energetic and guest-focused Receptionist (Front Desk Executive) to be the face of our hostel operations. This role involves welcoming travelers, managing check-ins/check-outs, handling guest queries, and ensuring smooth day-to-day operations. The ideal candidate will bring a friendly personality, problem-solving attitude, and strong communication skills to create memorable experiences for our guests.


Key Responsibilities

● Manage the hostel front desk – guest check-ins, check-outs, and reservations.

● Provide clear, polite, and effi cient responses to guest inquiries.

● Ensure smooth daily hostel operations and proactively resolve guest issues.

● Maintain billing records, handle POS transactions, and generate basic reports.

● Support hostel community events and activities to enhance guest experience.

● Coordinate with housekeeping and operations teams for seamless service delivery

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