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The Oberoi Group
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Front Office Associate

Front Office Associate

The Oberoi Group

90 years

0 Lacs

aligarh uttar pradesh india

Posted:1 week ago| Platform:

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Skills Required

service learning development sustainability communication

Work Mode

On-site

Job Type

Full Time

Job Description

Company Description

The Oberoi Group, established in 1934, is a globally recognized leader in luxury hospitality with over 90 years of experience. Operating 28 hotels, 2 Nile cruisers, and with ongoing expansion projects in prominent global destinations, the company provides unparalleled guest experiences under its brands Oberoi Hotels & Resorts and Trident Hotels. Guided by the core philosophy, “The guest is everything,” The Oberoi Group is known for world-class service and meticulous attention to detail. Committed to nurturing talent, the Oberoi Centre of Learning and Development (OCLD) is reputed as one of Asia’s top hospitality institutes. The Group also places a strong emphasis on sustainability and community empowerment through initiatives like Project Saksham.

Role Description

This is a full-time, on-site role for a Front Office Associate located in Aligarh. The Front Office Associate will be responsible for performing essential front-desk operations such as handling guest check-ins and check-outs, managing reservations, and addressing guest inquiries and concerns. The role involves providing excellent customer service, maintaining professional communication, and ensuring that guests have a seamless and memorable experience.

Qualifications

Strong skills in Phone Etiquette, Receptionist Duties, and handling Check-in processes
Proficiency in Customer Service to create exceptional guest experiences
Excellent Communication skills, both verbal and written, to effectively interact with guests and team members
Detail-oriented with the ability to manage and organize front office operations efficiently
Proficiency in utilizing basic computer systems for reservation management
Prior experience in the hospitality industry is an advantage but not mandatory
A friendly, professional demeanor and a positive attitude

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The Oberoi Group

Hospitality

Mumbai

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Front Office Associate