Front Office Associate

Salary Range - Rs.15,000 to 18,000

Job Summary:

The Front office Associate is responsible for delivering exceptional guest service experiences from check-in to check-out, handling guest inquiries, and ensuring smooth front office operations while maintaining the hotel’s service standards.

Key Responsibilities:

• Greet and welcome guests promptly with warmth and professionalism.
• Perform guest check-ins and check-outs efficiently, following standard procedures.
• Manage reservations, room assignments, and guest requests accurately using the property management system (PMS).
• Handle guest inquiries, concerns, and complaints in a courteous and effective manner.
• Process payments and maintain accurate cash and credit transactions.
• Maintain updated records of bookings, cancellations, and no-shows.
• Coordinate with housekeeping and other departments for room readiness and guest needs.
• Provide guests with hotel information, services, and local attractions.
• Uphold the highest standard of security, confidentiality, and guest privacy.
• Ensure the front desk area is tidy, organized, and presentable at all times.

Qualifications & Skills:

• High school diploma or equivalent; a degree in Hospitality Management is a plus.
• Previous experience in a hotel front office or customer service role preferred.
• Proficiency in using hotel management software/PMS .
• Excellent verbal and written communication skills.
• Strong interpersonal skills with a guest-first attitude.
• Ability to multitask and remain calm under pressure.
• Flexible to work shifts, weekends, and holidays.

Growth Path:

Front Desk Associate → Front Office Supervisor → Duty Manager → Front Office Manager

Why Join TGI Hotels & Resorts?

Opportunity to grow in a reputed hotel group

• Dynamic and people-driven work culture
• Attractive incentives & performance rewards
• Exposure to independent unit leadership

Apply Now:

Send your updated resume to: cgm2@tgihotels.com

Only shortlisted candidates will be contacted.

Job Types: Full-time, Fresher

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

• Food provided
• Paid time off
• Provident Fund

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person