Front Office Associate

Role Overview: As a Front Office Associate at Shilton Hospitality LLP, your primary responsibility will be to provide exceptional customer service to guests at the resort. You will play a crucial role in ensuring a smooth check-in and check-out process, handling inquiries and requests, and contributing to a welcoming atmosphere for all guests. Key Responsibilities: - Greet guests warmly upon arrival, process check-ins, and check-outs efficiently with attention to detail. - Assist with reservations, handle inquiries, and maintain accurate guest information in the booking system. - Provide information about resort amenities, services, and local attractions to enhance guest experience. - Respond promptly to guest requests or complaints, ensuring timely and satisfactory resolutions. - Maintain the front desk area, keep paperwork up to date, and perform necessary administrative duties. - Coordinate with other departments like housekeeping and maintenance to ensure guest satisfaction. - Uphold cleanliness, professionalism, and hospitality standards throughout interactions. - Be familiar with emergency protocols and ensure guest safety during emergencies. Qualifications: - High school diploma or equivalent required; additional hospitality-related qualifications preferred. - Previous customer service experience in a hotel or resort setting is desirable. - Strong communication, interpersonal skills, and ability to multitask in a fast-paced environment. - Proficiency in basic computer applications and hotel management software. - Friendly, approachable, and professional demeanor. - Willingness to work flexible hours, including weekends and holidays.,