Front office Associate

Job Summary:

We are looking for a professional and guest-oriented Front Office Associate with working The candidate will play a key role in delivering an exceptional guest experience by managing front desk operations, including check-ins, check-outs, reservations, and guest queries.

Key Responsibilities:

• Welcome and check in guests in a courteous and efficient manner.
• Handle guest check-out professionally and accurately.
• Use IDS software to manage reservations, room assignments, guest profiles, and billing.
• Ensure a smooth and efficient operation at the front desk.
• Respond to guest inquiries, complaints, and feedback in a prompt and professional manner.
• Coordinate with housekeeping and maintenance to ensure room readiness.
• Manage walk-in guests and upsell rooms when necessary.
• Maintain front desk records, reports, and daily cashiering tasks.
• Assist with night audit procedures if assigned.
• Maintain a clean, organized, and professional reception area at all times.

Qualifications & Skills:

• Experience in a front office/reception role in the hospitality industry.
• Hands-on experience with IDS is mandatory.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Ability to multitask, prioritize, and handle guest concerns calmly and efficiently.
• Knowledge of front desk procedures and standard hotel practices.
• Willingness to work in shifts, including weekends and holidays.

Job Type: Full-time

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

• Cell phone reimbursement
• Food provided

Work Location: In person