Front Office Associate

The Front Office Associate is responsible for delivering exceptional guest service at the reception desk, ensuring smooth check-in/check-out procedures, handling guest inquiries, and maintaining a welcoming atmosphere in line with hotel standards.

Key Responsibilities:

• Welcome guests warmly and assist with check-in and check-out procedures.
• Handle guest queries, requests, and complaints courteously and efficiently.
• Manage reservations, room allocations, and cancellations in the PMS (Property Management System).
• Coordinate with housekeeping and other departments for seamless guest service.
• Maintain guest records and ensure accurate billing and payment handling.
• Provide information about hotel services, facilities, and local attractions.
• Handle phone calls, emails, and messages professionally.
• Ensure the lobby and reception areas are neat, organized, and guest-ready.
• Follow SOPs, grooming standards, and company policies at all times.
• Assist in upselling rooms and hotel facilities to maximize revenue.

Qualifications & Skills:

• Graduate/Diploma in Hotel Management or equivalent (preferred).
• Previous front office or guest service experience (advantageous).
• Good communication skills in English and local language.
• Knowledge of hotel PMS software (IDS, Opera, etc.) is an added advantage.
• Pleasant personality with strong interpersonal and problem-solving skills.
• Ability to work under pressure and handle multiple tasks.

Physical Requirements:

• Ability to stand for long hours during shifts.
• Professional grooming and presentation standards.

Career Path:

Front Office Associate → Front Office Supervisor → Duty Manager → Front Office Manager → Rooms Division Manager

Do you also want me to make a short version (2–3 lines) for quick job postings/advertisements like I did for other roles?

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

• Cell phone reimbursement
• Food provided
• Paid sick time
• Provident Fund