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Jobs in kolkata
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Ambuja Neotia Hotel Ventures Limited
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Front Office Associate

Front Office Associate

Ambuja Neotia Hotel Ventures Limited

0 - 2 years

0 - 2 Lacs

kolkata

Posted:2 hours ago| Platform:

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Skills Required

front office management guest handling front desk front office front office operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Guest Services:

Welcome guests warmly upon arrival and ensure smooth check-in and check-out processes.

Handle guest queries, requests, and complaints professionally and promptly.

Provide information about hotel facilities, services, and local attractions.

Coordinate with housekeeping and other departments to ensure guest satisfaction.

Front Desk Operations:

Manage room reservations, cancellations, and modifications through the PMS (Property Management System).

Maintain accurate guest records, billing information, and payment processing.

Prepare and manage daily arrival and departure lists.

Ensure float management and maintain accurate cash handling procedures.

Communication & Coordination:

Liaise with all departments to ensure special requests and VIP arrangements are handled efficiently.

Update guest profiles and feedback for continuous improvement of services.

Handle telephone calls, emails, and messages courteously and efficiently.

Compliance & Standards:

Follow all hotel policies, SOPs, and grooming standards.

Ensure the front desk area is clean, organized, and presentable at all times.

Maintain confidentiality of guest and hotel information.

More Jobs at Ambuja Neotia Hotel Ventures Limited

Front Office Associate

kolkata

Experience: Not specified

INR 0 - 2 Lacs

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Ambuja Neotia Hotel Ventures Limited

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