Front Office Assistant

Company Description

The Forest Club Resort in Karjat offers a serene escape with India's Largest Meandering Pool, accessible directly from luxurious executive rooms. Just 1.5 hours from Mumbai and Pune, the resort is set on a hill with breathtaking views of Karjat's lush greenery. Guests experience unique charm, beautiful trees, modern amenities, and perfect hospitality, creating a memorable stay. The resort features another magnificent infinity pool with stunning views of the green landscape.

Role Description

This is a full-time on-site role for a Front Office Assistant located in Karjat. The Front Office Assistant will be responsible for managing daily front office operations, including greeting guests, handling check-ins and check-outs, managing reservations, and providing exceptional customer service. They will coordinate with other departments to ensure guest satisfaction and handle inquiries and complaints efficiently.

Qualifications

• Strong customer service skills, friendly demeanor, and professional appearance
• Excellent verbal and written communication skills
• Proficient in managing reservations, check-ins, and check-outs
• Ability to handle guest inquiries and resolve complaints effectively
• Good organizational and multitasking abilities
• Knowledge of front office operations and hospitality industry standards
• Basic computer proficiency and experience with office software
• Previous experience in a similar role is beneficial
• Bachelor's degree in Hospitality Management or related field is preferred