Posted:23 hours ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary:

We are looking for a Front Office Assistant to be the first point of contact for our guests. The ideal candidate will have excellent communication skills, a welcoming personality, and the ability to handle front desk operations efficiently. You will play a key role in ensuring smooth guest experiences and supporting overall front office functions.

Key Responsibilities:

  • Welcome and assist guests with check-in, check-out, and inquiries.
  • Handle phone calls, reservations, and emails in a professional manner.
  • Coordinate with housekeeping and other departments to meet guest needs.
  • Maintain guest records and update information accurately.
  • Process payments, generate bills, and handle cash/credit transactions.
  • Ensure the reception area is neat, organized, and presentable.
  • Address guest complaints and escalate issues when necessary.
  • Support administrative tasks as assigned by the Front Office Manager.

Requirements:

  • Graduate in Hotel Management or related field preferred.
  • Prior experience in front office/reception is an advantage (freshers may also apply).
  • Strong communication and interpersonal skills.
  • Basic computer knowledge and familiarity with hotel management software.
  • Professional appearance and customer-focused attitude.
  • Flexibility to work in shifts, including weekends and holidays.

Job Types: Full-time, Permanent

Work Location: In person

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