Front Office Assistant- Hotel Industry

Note-

• Only candidates with prior experience in the hospitality/hotel industry will be considered
• Non-hospitality background candidates will not be shortlisted

Job Summary

We are looking for a courteous, well-groomed, and customer-focused Front Office Concierge to deliver exceptional guest service. The ideal candidate will assist guests with information, reservations, travel arrangements, and special requests, ensuring a pleasant and memorable experience throughout their stay.

Key Responsibilities

• Greet guests warmly and assist them upon arrival and departure
• Handle guest inquiries, requests, and complaints professionally
• Provide information on hotel facilities, services, and local attractions
• Assist guests with travel arrangements, transportation, and tour bookings
• Coordinate with housekeeping, front office, and other departments for guest needs
• Manage concierge desk operations smoothly and efficiently
• Maintain records of guest requests and follow up to ensure satisfaction
• Ensure a high standard of service, etiquette, and grooming at all times

Required Skills & Qualifications

• Graduate or Diploma in Hotel Management (preferred)
• 1–3 years of experience in Front Office / Concierge / Guest Services
• Excellent communication and interpersonal skills
• Strong customer service orientation
• Ability to multitask and work under pressure
• Knowledge of local attractions, restaurants, and transport services
• Proficiency in MS Office and basic hotel software (preferred)

Preferred Candidate Profile

• Background from hotel or hospitality industry
• Presentable, polite, and service-driven personality
• Comfortable with rotational shifts and a 6-day working environment

Job Type: Full-time

Pay: ₹10,673.96 - ₹35,000.00 per month

Work Location: In person