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For Employers

Front Office Assistant

CannyChoice Hospitality Services Private Limited

0 years

|

1 - 2 Lacs

Posted:7 hours ago| Platform: GlassDoor logo

Apply

Skills Required

payments resolve inventory reports transactions accounting service communication management software

Work Mode

On-site

Job Type

Full Time

Job Description

Key responsibilities:

Guest check-in and check-out: Greet guests, verify reservations, process payments, and issue room keys for a smooth experience.
Reservations and room management: Handle booking, cancellations, and modifications, and assign rooms based on guest preferences and availability.
Guest services: Provide information on hotel amenities and local attractions, manage guest requests, and resolve issues or complaints promptly.
Communication: Answer phone calls, direct inquiries, take messages, and respond to emails.
Administrative tasks: Maintain accurate guest records and room inventory, and prepare reports for other departments.
Financial management: Handle cash transactions, manage cash floats, and coordinate with the accounting department.
Collaboration: Work with other departments like housekeeping and concierge to fulfill guest requests.

Required skills and qualifications:

Customer service: Strong interpersonal skills to provide excellent service and handle guest concerns.
Communication: Excellent verbal and written communication skills.
Problem-solving: Ability to think quickly and find solutions for guest issues.
Attention to detail: Ensure accuracy in guest information, reservations, and billing.
Professional appearance: Maintain a well-groomed and professional appearance.
Technical skills: Proficiency with hotel management software is often required.
Education: A high school diploma is typically the minimum, with a hospitality background being preferred.

Job Types: Full-time, Permanent

Pay: ₹12,500.00 - ₹18,000.00 per month

Benefits:

Food provided
Health insurance

Work Location: In person

More Jobs at CannyChoice Hospitality Services Private Limited

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CannyChoice Hospitality Services Private Limited

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