Key responsibilities: Guest check-in and check-out: Greet guests, verify reservations, process payments, and issue room keys for a smooth experience. Reservations and room management: Handle booking, cancellations, and modifications, and assign rooms based on guest preferences and availability. Guest services: Provide information on hotel amenities and local attractions, manage guest requests, and resolve issues or complaints promptly. Communication: Answer phone calls, direct inquiries, take messages, and respond to emails. Administrative tasks: Maintain accurate guest records and room inventory, and prepare reports for other departments. Financial management: Handle cash transactions, manage cash floats, and coordinate with the accounting department. Collaboration: Work with other departments like housekeeping and concierge to fulfill guest requests. Required skills and qualifications: Customer service: Strong interpersonal skills to provide excellent service and handle guest concerns. Communication: Excellent verbal and written communication skills. Problem-solving: Ability to think quickly and find solutions for guest issues. Attention to detail: Ensure accuracy in guest information, reservations, and billing. Professional appearance: Maintain a well-groomed and professional appearance. Technical skills: Proficiency with hotel management software is often required. Education: A high school diploma is typically the minimum, with a hospitality background being preferred. Job Types: Full-time, Permanent Pay: ₹12,500.00 - ₹18,000.00 per month Benefits: Food provided Health insurance Work Location: In person
Key responsibilities: Guest check-in and check-out: Greet guests, verify reservations, process payments, and issue room keys for a smooth experience. Reservations and room management: Handle booking, cancellations, and modifications, and assign rooms based on guest preferences and availability. Guest services: Provide information on hotel amenities and local attractions, manage guest requests, and resolve issues or complaints promptly. Communication: Answer phone calls, direct inquiries, take messages, and respond to emails. Administrative tasks: Maintain accurate guest records and room inventory, and prepare reports for other departments. Financial management: Handle cash transactions, manage cash floats, and coordinate with the accounting department. Collaboration: Work with other departments like housekeeping and concierge to fulfill guest requests. Required skills and qualifications: Customer service: Strong interpersonal skills to provide excellent service and handle guest concerns. Communication: Excellent verbal and written communication skills. Problem-solving: Ability to think quickly and find solutions for guest issues. Attention to detail: Ensure accuracy in guest information, reservations, and billing. Professional appearance: Maintain a well-groomed and professional appearance. Technical skills: Proficiency with hotel management software is often required. Education: A high school diploma is typically the minimum, with a hospitality background being preferred. Job Types: Full-time, Permanent Pay: ₹12,500.00 - ₹18,000.00 per month Benefits: Food provided Health insurance Work Location: In person