Front End CRM Operations

You will be responsible for meeting customers and effectively resolving their concerns related to their booking. This includes handling escalated cases and agitated customers with the aim of resolving issues in a timely manner. Additionally, you will be tasked with replying to customer emails and ensuring that responses are closed within the defined Turnaround Time (TAT). Your role will also involve addressing and resolving customer concerns over phone calls. In terms of collections, you will be responsible for calling customers regarding fresh and overdue demands for designated projects, ensuring that monthly targets are met. Furthermore, you will interact with bankers and financial institutions to facilitate bank loans and expedite disbursements. You will also be required to conduct meetings with channel partners to address their respective issues and customer concerns. Collaboration with various internal departments such as Sales, Legal, Projects, Accounts, Leasing, and Facilities will be necessary to ensure timely responses to customer concerns. You will also handle legal cases and prepare fact sheets for legal responses. Overall, your focus will be on driving Customer Experience and Customer Satisfaction (CSAT).,