Front End CRM Operations

Job Description

1. Meetings customers and resolving their concerns effectively related to their booking. To be able to handle escalated cases and agitated customers and work towards resolving issues. 2. Replying to customer emails and ensure closure of responses within defined TAT. 3. Addressing and resolving customer concerns on calls. 4. Collections- Calling customers for fresh and overdue demands of designated projects and ensure to meet monthly designated Targets. 5. Interacting with bankers and financial institutions for bank loan and expediting disbursements. 6. Channel Partner Interactions- Meetings channel partners for their respective issues and their customer concerns. 7. Inter departmental co-ordination (Sales, Legal, Projects, Accounts, Leasing, Facilities) to ensure timely responses to customer concerns. 8. Handling legal cases and preparing fact sheets for legal responses 9. Drive Customer Experience – CSAT Show more Show less