Front Desk Supervisor

• Patient Reception & Registration
• Greet patients/visitors and handle inquiries.
• Oversee OPD/IPD registration, admission, and discharge process.
• Ensure smooth check-in and check-out procedures.
• Team Supervision
• Supervise receptionists/front office executives.
• Assign duties and manage shift schedules.
• Train staff in communication, etiquette, and patient handling.
• Communication & Coordination
• Act as a link between patients, doctors, and departments.
• Handle patient complaints or escalate to management.
• Ensure timely information flow to all concerned departments.
• Administration & Records
• Maintain accurate patient records and billing information.
• Oversee telephone operations, emails, and front-desk correspondence.
• Maintain visitor logs and appointment schedules.
• Customer Service & Quality
• Ensure high-quality patient service and satisfaction.
• Monitor waiting time and resolve patient queries.
• Maintain reception area cleanliness and professional appearance.

Hospital In-Charge (Female) – Roles & Responsibilities

(Overall administration & supervision of hospital operations in her assigned area/shift)

• Operational Supervision
• Oversee daily hospital activities (wards, OPD, emergency, labs, pharmacy).
• Monitor staff performance, duty rosters, and discipline.
• Ensure hospital policies and SOPs are followed.
• Patient Care & Satisfaction
• Ensure patient needs are met promptly.
• Handle escalated complaints/issues from patients or attendants.
• Supervise discharge and admission processes for efficiency.
• Staff Management
• Supervise nursing, housekeeping, and support staff.
• Guide and motivate staff for better performance.
• Conduct briefing/debriefing at shift changes.
• Coordination & Communication
• Coordinate with doctors, nursing heads, and management.
• Report operational issues to senior management.
• Communicate policies, updates, and changes to staff.
• Safety & Compliance
• Ensure infection control, hygiene, and safety protocols are maintained.
• Monitor medical equipment functionality and raise maintenance requests.
• Check attendance, punctuality, and dress code compliance.

Job Types: Full-time, Permanent

Pay: ₹15,500.00 - ₹28,000.00 per month

Benefits:

• Paid sick time
• Paid time off
• Provident Fund

Experience:

• front office incharge: 6 years (Required)

Language:

• Kannada (Required)
• English (Preferred)

Work Location: In person

Application Deadline: 06/09/2025
Expected Start Date: 06/09/2025