Front Desk Receptionist

Position Overview:

The Front Desk Executive serves as the first point of contact for all patients and visitors at The Dental Bond. This role is responsible for delivering a welcoming experience, managing patient appointments, maintaining records, and ensuring smooth front-office operations that reflect the clinic’s commitment to premium service and patient care.

Key Responsibilities:1. Patient Reception & Customer Experience

• Greet patients and visitors warmly, ensuring a pleasant and professional first impression.
• Manage patient check-ins and check-outs efficiently.
• Provide information about services, procedures, and doctors’ availability.
• Handle patient inquiries and resolve minor concerns with empathy and promptness.

2. Appointment Scheduling & Coordination

• Manage the appointment booking system (online, calls, and walk-ins).
• Confirm and follow up on patient appointments and cancellations.
• Coordinate schedules between patients, dentists, and specialists.

3. Administrative & Billing Support

• Maintain patient records accurately in the clinic management software.
• Handle billing, receipts, and payment reconciliation at the front desk.
• Ensure accuracy in data entry and documentation for each patient visit.
• Assist in maintaining office inventory and stationery supplies.

4. Communication & Coordination

• Answer and route calls professionally to the concerned departments.
• Communicate effectively with dental assistants, hygienists, and doctors to ensure smooth patient flow.
• Maintain confidentiality of patient information at all times.

5. Brand & Ambience Management

• Ensure the reception area is clean, organized, and reflects The Dental Bond’s premium image.
• Support marketing activities such as collecting patient feedback, assisting with social media check-ins, and promoting ongoing offers or services.

Required Qualifications & Skills:

• Graduate in any discipline (preferably Hospitality, Business Administration, or Healthcare Management).
• 4–9 years of experience in a front office or customer service role, preferably in a healthcare or hospitality setting.
• Excellent communication and interpersonal skills.
• Proficient in MS Office and appointment management software.
• Well-groomed, courteous, and confident demeanor.
• Ability to multitask and work in a fast-paced, patient-focused environment.

Preferred Attributes:

• Experience in a dental or medical clinic will be an advantage.
• Fluency in English and Hindi (additional languages are a plus).
• Customer-first mindset with strong problem-solving ability.
• Punctual, responsible, and team-oriented.

Working Hours:

• Specify clinic timings, e.g., 09:30 AM – 7:00 PM, 6 days a week (with rotational weekly off)

Job Types: Full-time, Permanent

Pay: ₹35,000.00 - ₹45,000.00 per month

Benefits:

• Paid sick time
• Paid time off

Work Location: In person