Front Desk Receptionist

Front Office Desk Receptionist job description specifically for Kumbhalgarh Forest Retreat.

Job Title: Front Office Desk Receptionist
Location: Kumbhalgarh Forest Retreat, Kumbhalgarh, Rajasthan
Job Type: Full-Time
Reports To: Front Office Manager / General Manager

Job Summary:

Kumbhalgarh Forest Retreat is seeking a warm, professional, and customer-focused Front Office Desk Receptionist to be the first point of contact for our guests. You will play a crucial role in ensuring guests have a pleasant and memorable stay by delivering exceptional hospitality and managing all front desk operations efficiently.

Key Responsibilities:

• Greet guests warmly upon arrival and provide a smooth check-in/check-out experience.
• Answer and manage incoming phone calls and emails in a courteous, professional manner.
• Provide guests with information about the resort, local attractions, transport options, and dining recommendations.
• Handle bookings, reservations, and cancellations using hotel management software.
• Maintain a clean, organized, and welcoming reception area.
• Coordinate with housekeeping and other departments to ensure timely service delivery.
• Manage guest complaints or issues with discretion and escalate when necessary.
• Handle billing, payments, and prepare invoices accurately.
• Maintain records of guest preferences to enhance future stays.
• Promote resort services, experiences, and upsell packages when appropriate.

Requirements:

• Proven experience in a hospitality or customer-facing role (preferred).
• Excellent verbal and written communication skills in English and Hindi (knowledge of local languages is a plus).
• Friendly, approachable demeanor with strong interpersonal skills.
• Comfortable using hotel PMS systems (training can be provided).
• Ability to work flexible hours, including weekends and holidays.
• Professional appearance and grooming standards.
• High school diploma or equivalent; degree or diploma in Hospitality Management is a plus.

Why Join Us?

At Kumbhalgarh Forest Retreat, we believe in creating memorable guest experiences in the heart of nature. As part of our team, you’ll enjoy a supportive work environment, opportunities for growth, and the chance to be part of a resort that values excellence in hospitality.

If interested, drop your CV on tamannakh11@gmail.com
Contact No: 7727065539

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits:

• Food provided

Education:

• Bachelor's (Preferred)

Experience:

• total work: 2 years (Preferred)
• Housekeeping management: 2 years (Preferred)

Language:

• English (Preferred)

Work Location: In person