Front Desk Receptionist

JOB DESCRIPTION:

Duties may include, but are not limited to the following:

F To develop relationships with patients and their family members to provide maximum personalized patient service.

F To review customer feedback data and take appropriate preventive and corrective action in the areas assigned as per the job description.

F To make suggestions for improvements in overall operations with an emphasis on increasing patient satisfaction.

F To display a high degree of professionalism and integrity as befitting a member of management.

F Must ensure that all personnel are kept well informed of department objectives and policies.

F The ability to ensure that a proper image is being maintained by all Team Members with respect to grooming and uniform standards.

F To ensure that qualified personnel are selected, recruited and trained in all areas of responsibility.

F To support Hospital philosophy towards employee development, to ensure the effectiveness and promotion of this philosophy within the department.

F To support and participate in programs, related to orientation of new employees.

F Manage all administrative duties as specified by the Hospital.

F To work on, time specific standards and implement the same within a period of three months.

F To ensure customer satisfaction level is more than 95% in the specified areas.

F To work on a mechanism to monitor the deviations with reference to patient service standards and delivery time.

F To be responsible for delivering a high standard of holistic care to patients, promoting their equality and dignity at all times.

F To guide the patients to the respective consultation suite / investigation area / Office and hand over the responsibility to the concerned area Executive / In charge for further follow-up of the patient.

F To ensure smooth functioning in the main reception/ registration counter/ Admission counter.

F To streamline patient's flow at the main reception during morning hours.

F To interact with all the outpatients and to help out during complaint's/grievances.

F To co-ordinate with consultants/ Secretaries for patient's problems.

F To handle patient complaints/ enquiry.

F To check the attendance of the receptionists and their dress code.

F To allocate the receptionists in case of leave or any absence.

F To conduct training programmes every month.

F To check and maintain stock of stationary in the department.

F To participate and contribute to departmental quality initiatives.

F To be aware of departments performance and objective.

F To carryout data collection/support in data collection.

F To adhere to the safety norms of hospital and follow both patient safety and staff safety rules.

Job Type: Full-time

Pay: ₹12,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Education:

• Master's (Preferred)

Experience:

• total work: 2 years (Preferred)

Language:

• English (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person

Expected Start Date: 17/08/2025