Front Desk Receptionist

Job Description – Front Desk Receptionist
Shift Timings: 9:00 AM – 6:30 PM

Office location: 1, Mathura Rd, Block A, DLF Industrial Area, Sector 32, Faridabad, Haryana 121003

Roles and Responsibilities:

· Greet and assist visitors, clients, vendors, and customers in a professional and courteous manner.

· Maintain visitor logs and ensure visitor protocols are followed as per company policy.

· Handle and route incoming phone calls efficiently; take messages where necessary.

· Act as the first point of contact for external communication (calls, walk-ins, courier).

· Coordinate with internal departments (sales, service, HR, accounts, etc.) for smooth visitor and client handling.

· Schedule appointments, meetings, and conference room bookings as needed.

· Manage the reception area to ensure it is tidy, professional, and presentable at all times.

· Receive and distribute incoming mail, couriers, and official documents; maintain records.

· Assist with data entry, filing, document management, and other administrative support tasks.

· Handle basic inquiries from customers regarding company products/services or redirect them to the relevant department.

· Support customer satisfaction initiatives by ensuring every guest and caller is attended to promptly and professionally.

· Coordinate with courier and logistics partners for timely pickup/delivery of medical devices or consumables.

· Maintain proper documentation and records for all dispatches and receipts.

· Ensure all visitors and callers are treated as per the confidentiality and compliance standards of the medical device industry.

· Assist with onboarding formalities like welcoming new hires, issuing visitor passes, or sharing documents/forms.

· Maintain and order front office supplies and stationery as required.

· Maintain logs of phone calls, appointments, and administrative requests.

· Generate simple daily or weekly reports as directed by the Admin Manager.

Requirements and skills:

· Graduate in any discipline (preferred: B.Com, B.A., B.Sc., or equivalent)

· 1–3 years of experience in a front office or receptionist role

· Only female candidate

· Excellent verbal and written communication in English

· Clear and professional telephone etiquette

· Ability to communicate with clients, customers, and vendors in a courteous manner

· Friendly, approachable, and well-groomed demeanor

· Strong customer service orientation

· Ability to handle pressure and deal with different types of personalities

· Time management and ability to multitask effectively

· Strong attention to detail and accuracy

· Ability to prioritize tasks and manage appointments, calls, and visitors efficiently

· Proficiency in MS Office (Word, Excel, Outlook)

· Familiarity with using office equipment (printers, scanners, intercom systems, etc.)

· Experience with visitor management systems

· Filing and document handling

· Basic data entry and reporting skills

· Maintaining office supplies and front desk resources

· Ability to handle sensitive information with discretion

· Awareness of workplace etiquette and confidentiality protocols (especially important in healthcare/medical industry)

Additional Benefits:

- Yearly bonus
- Birthday Celebration- Women Friendly policies- Rewards and Recognition- Gym and Newspaper allowance

Job Type: Full-time

Pay: ₹20,000.00 - ₹26,000.00 per month

Schedule:

• Day shift

Experience:

• Front desk: 1 year (Required)

Language:

• English (Required)

Work Location: In person