Front Desk Manager

The role at alt.f coworking requires you to be the single point of contact for all clients and their queries, defining and implementing front desk objectives and procedures. You will be responsible for addressing guests" complaints and questions, ensuring exceptional customer service, and maintaining cleanliness and organization in the front desk and reception area. Supervising staff, handling bookings, appointments, phone calls, and emails, as well as performing administrative tasks like filing and record-keeping are also part of the job responsibilities. Moreover, you will be expected to handle walk-in and telephonic inquiries, maintain visitor records, supervise the front desk supervisor, and oversee housekeeping staff and office boys. Managing clients visiting the space and maintaining the visitors list are essential tasks in this role. To qualify for this position, you should have a Bachelor's degree in hospitality or a related field, excellent written and verbal communication skills in English, and a minimum of 4 years of experience as a front desk manager or in a similar role. A good understanding of hospitality industry procedures, strong organizational and time management skills, and the ability to deliver exceptional customer service are crucial requirements. Additionally, you should be adept at smooth office operations and administration, resolving client queries promptly, have basic Excel knowledge, and be trainable on new software. Strong interpersonal skills, organization, attention to detail, the ability to stay composed under pressure, and a high level of presentation and grooming standards are also necessary for this role.,