Front Desk Manager

• The person would be single point of contact for all the clients and their relative problems and queries, Therefore he/she will be:
  
• Defining and implementing front desk objectives and procedures.
  
• Tending to guests' complaints and questions and providing exceptional customer service.
  
• Ensuring that the front desk and reception area is kept clean and organised.
  
• Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails.
  
• Performing administrative duties such as filing and updating records, among others, as needed.
  
• Handle the walk-in as well as telephonic enquiries and queries, and maintain a record of the visitors.
  
• Supervise and administer the Supervisor, and keep a check on the housekeeping staff and office boys.
  
• Handling the clients visiting the space and maintaining the visitor’s list.

Requirements

• Bachelor's degree in hospitality or similar.
  
• Excellent written and verbal communication skills in english.
  
• A minimum of 4 years of experience as a front desk manager or similar.
  
• Good understanding of procedures and practices in the hospitality industry.
  
• Strong organisational and time management skills
  
• The ability to provide exceptional customer service.
  
• Administer smooth office operations and administration.
  
• Shall be able to understand and resolve client queries within TAT.
  
• Basic excel knowledge and an aptitude to be trained and be able to use any other software.
  
• Shall have strong interpersonal skills.
  
• The Incumbent must be organised and detail oriented as a person.
  
• One shall have an outstanding ability to stay calm under pressure.
  
• Person should be highly presentable with good grooming and clothing standards.