Front Desk hotel Receptionist

A hotel Front Office Receptionist's job is to be the first point of contact, managing guest check-ins/outs, handling reservations, answering calls, solving problems, processing payments, and coordinating with other hotel departments to ensure guest satisfaction, all while maintaining a professional demeanor and keeping the front desk organized. Key Responsibilities:

• Guest Services: Greet guests warmly, provide information, handle inquiries, and resolve complaints.
• ** Check-in/Check-out:** Manage guest arrivals and departures, assign rooms, and process payments (cash, credit cards).
• ** Reservations:** Take, modify, and confirm bookings via phone, email, or in person.
• ** Communication:** Answer, forward, and take messages from incoming calls.
• ** Coordination:** Liaise with housekeeping, maintenance, and other departments to fulfill guest requests.
• ** Administration:** Maintain clean reception areas, update guest records, and handle clerical tasks.
• ** Information:** Offer local area knowledge, hotel amenities, and service details.

Essential Skills:

• Strong verbal & written communication.
• Excellent customer service & interpersonal skills.
• Organization, multitasking, and attention to detail.
• Problem-solving and conflict resolution.
• Professional appearance and attitude.
• Proficiency with Property Management Systems (PMS).

Qualifications:

• High school diploma usually required; hospitality background preferred.
• Experience in customer service or hospitality is a plus.
• Fluency in English and other languages is beneficial.
• any 12th above qualification

Job Types: Full-time, Permanent

Pay: ₹15,227.23 - ₹20,666.52 per month

Benefits:

• Food provided
• Health insurance

Work Location: In person