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Front Desk Executive

1 years

2 Lacs

Posted:20 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Role Summary:
To ensure efficient and timely service delivery, maintaining high standards of quality and customer satisfaction at the service center.

Key Responsibilities:

  • Address and resolve concerns of walk-in customers in a courteous manner
  • Perform initial-level examination and diagnosis of customer complaints
  • Accurately enter job details into POS and prepare job sheets
  • Handle customer complaints professionally, ensuring timely resolution
  • Manage spare parts inventory effectively and ensure proper stock levels
  • Coordinate product transfers from Head Office to brand outlets
  • Support the Customer Relations Executive (CRE) in maintaining and updating the customer database

Qualification & Experience:

  • Minimum 1 year of experience in a customer service or service center environment
  • Basic technical understanding of products and service processes is an added advantage
  • Proficiency in using POS software and MS Office applications
  • Good communication skills and a customer-first attitude
  • Educational Qualification: Minimum Higher Secondary; Diploma or Graduation preferred

Job Type: Full-time

Pay: Up to ₹20,000.00 per month

Language:

  • English (Preferred)
  • Hindi (Preferred)

Work Location: In person

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