Front Desk Executive

Job Description

Fluency in English and Marathi

Greet and assist all patients/guests in a friendly & courteous manner.,

Efficiently provide information to routine enquiries or transfer calls to appropriate staff/extension numbers and assist guests/staff in making outstation calls.

Take messages for Patients/Guests and unavailable employee and communicate these messages to the proper personnel in a timely manner.

Deal with all complains and concerns of patients in timely manner in the position of PRO

Take, schedule and action appointment of all patients seeking consultation on OPD days or non OPD days as per requirement and need.

Maintain History cards and other reports and communication of the patients in proper format and intimate Doctors accordingly and present such reports as required.

Taking “handover” including keys, messages, from the reception staff on the previous shift and submit daily report to HR.

Maintain patients in and out when in the clinic and record the appointment history, including Tab given for awareness of patients /TV monitoring, Songs on audio and other tasks in appropriate registers

Maintain various registers such as enquiry/Courier/ Call hold/ cancer Register/footfalls etc as may be directed by Admin from time to time.

Maintain Mails and letters and incoming and outgoing registers of materials and manpower.

Maintain Courteous relationship with other departments such as housekeeping, Billing, Medicines etc. and see all operations goes on smoothly

Follow all SOPs at workplace particularly tasks involving service to patients and perform these tasks to highest satisfaction to earn excellent patient experience responses in the feedback forms

Perform all tasks as per SOP particularly during OPD days by preparing for the pre-assigned tasks on the previous days

Monitor all appointments Physical/Tele or Video conferencing and reduce the waiting time of patients at the clinic

Enquiry handling

Job Type: Full-time

Pay: ₹12,000.00 - ₹16,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Experience:

• total work: 1 year (Preferred)

Work Location: In person