Front Desk Executive

Job Title: Front Desk / Counter Sales Executive
Experience: 1-3 years
Industry: Logistics / Courier / Transportation

Job Description:

We are looking for a proactive and customer-focused Front Desk/Counter Sales Executive to join our team. The ideal candidate will manage front desk operations, assist walk-in customers, handle shipment processes, and ensure seamless day-to-day reporting and communication.

Key Responsibilities:

• Handle EDP (Electronic Data Processing) entries and ensure shipments are connected as per SOP guidelines.
• Generate receipts for all franchise bookings and maintain accurate transaction records.
• Attend to walk-in customers with professionalism and offer appropriate booking support.
• Maintain and update Daily Sales Report (DSR) and share reports on a daily basis.
• Address customer inquiries via email and WhatsApp, especially related to rate tariff queries and booking details.
• Resolve all kinds of customer doubts and concerns related to booking, pricing, and service processes.
• Coordinate with internal teams to ensure smooth front desk and shipment operations.

Requirements:

• Proven experience in a front desk, customer service, or counter sales role (preferably in logistics/courier industry).
• Good knowledge of shipment processes and rate tariffs.
• Familiarity with EDP systems and daily reporting tools.
• Proficient in using email, WhatsApp, and other basic communication tools.
• Excellent communication and interpersonal skills.
• Ability to multitask and handle customer queries effectively.

Preferred Qualifications:

• Graduate in any discipline.
• Basic computer knowledge (MS Excel, Word, Internet).
• Language proficiency: English, Hindi, Regional Language.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Life insurance
• Paid time off
• Provident Fund

Education:

• Bachelor's (Preferred)

Experience:

• Courier: 1 year (Required)

Language:

• English (Preferred)
• Hindi (Preferred)
• Marathi (Preferred)
• Gujarati (Preferred)

Work Location: In person