Front Desk Coordinator

Job Summary:

Ministry of Skin is seeking a friendly and professional Receptionist to be the first point of contact for our clients and visitors. The ideal candidate will possess excellent communication and organizational skills, with a strong ability to multitask and prioritize duties effectively. As the face of our clinic, the Receptionist plays a crucial role in providing exceptional customer service and maintaining a welcoming environment for all.

Key Responsibilities:

1.⁠ ⁠Patient Experience & Reception Management

• Greet and assist patients with a warm, professional approach.

• Ensure a smooth check-in and check-out process.

• Provide information about treatments, pricing, and appointment availability.

• Maintain a high standard of hospitality to create a luxurious patient experience.

2.⁠ ⁠Appointment Scheduling & Coordination

• Manage online and offline appointment bookings efficiently.

• Coordinate doctor schedules, treatment slots, and staff availability.

• Send appointment confirmations and reminders via WhatsApp, SMS, or calls.

• Minimize no-shows by following up with patients before their scheduled visit.

3.⁠ ⁠Sales & Upselling Services

• Explain available treatments and recommend additional services or packages based on patient needs.

• Promote membership plans, skincare products, and ongoing offers.

• Track patient preferences and suggest personalized treatment plans.

4.⁠ ⁠Billing & Payment Management

• Handle billing, invoicing, and payment processing accurately.

• Maintain records of transactions and update patient accounts.

• Address patient queries related to pricing, payment plans, and insurance (if applicable).

5.⁠ ⁠Clinic Operations & Communication

• Coordinate with dermatologists, therapists, and management to ensure smooth clinic operations.

• Maintain and update patient records and CRM databases.

• Ensure the front desk area is clean, organized, and welcoming.

• Handle patient feedback and escalate concerns to management if necessary.

6. Performance Metrics & Success Goals

• Maintain a 90%+ appointment attendance rate (minimizing cancellations/no- shows).

• Increase service upselling by 30% through personalized recommendations.

• Ensure 100% accuracy in scheduling, billing, and patient records.

• Maintain high patient satisfaction scores through professional service.

Required Skills & Qualifications

• Experience in front desk operations, hospitality, or healthcare administration.

• Strong communication and interpersonal skills.

• Ability to handle multiple tasks efficiently in a fast-paced clinic.

• Familiarity with CRM software, digital appointment scheduling, and billing systems.

• A professional, well-groomed appearance suitable for a premium aesthetic clinic.

How to Apply -

Interested candidates are invited to submit their resumes and cover letters to [email protected], indicating "Application for Front Desk Coordinator Position - Ministry of Skin" in the subject line. Please include details of relevant experience and why you are well-suited for this role.

Deadline for Applications -

The Ministry of Skin values diversity and inclusion in the workplace and encourages individuals from all backgrounds to apply. We appreciate all applicants for their interest in joining our team and will contact only those selected for an interview.

Job Type: Full-time

Experience:

• Microsoft Office: 1 year (Preferred)
• Front desk - Receptionist: 1 year (Preferred)
• total work: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person