FresheTelecaller(Night shift)

A Telecaller is responsible for making outbound calls to potential and existing customers to promote products or services, gather information, and drive sales, while also handling inbound calls to address customer inquiries and resolve issues. They play a vital role in building customer relationships and ensuring customer satisfaction.

Key Responsibilities:

Outbound Calling:

Making calls to generate leads, explain product features and benefits, and persuade customers to make purchases or schedule appointments.

Inbound Call Handling:

Addressing customer inquiries, providing information, resolving complaints, and processing orders.

Customer Relationship Management:

Building rapport with customers, understanding their needs, and maintaining accurate records of interactions.

Sales and Targets:

Meeting or exceeding sales targets and contributing to the overall performance of the team.

Communication and Persuasion:

Clearly communicating product information, addressing objections, and using strong persuasive skills to close deals.

Documentation and Reporting:

Accurately documenting call details, maintaining customer records, and reporting on sales and other relevant activities.

Required Skills and Qualifications:

Excellent Communication Skills: Strong verbal and written communication skills are essential for effective interaction with customers.

Persuasion and Negotiation Skills: The ability to influence and persuade customers to make purchases is crucial.

Customer Service Skills: Providing excellent customer service and resolving customer issues effectively.

Product Knowledge: A good understanding of the products or services being offered is necessary.

CRM Proficiency: Familiarity with CRM systems to manage customer interactions and data.

Problem-Solving Skills: The ability to identify and resolve customer issues efficiently.

Ability to Work Under Pressure: Meeting sales targets and handling a high volume of calls requires resilience.

Data Entry Skills: Accurate and efficient data entry skills are needed for maintaining customer records.

Teamwork and Collaboration: Working effectively with other team members to achieve sales goals.

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Food provided
• Internet reimbursement
• Leave encashment
• Provident Fund

Work Location: In person