Fresher - International Voice Process

Fresher with excellent communication can apply, Degree not mandatory.

Your key responsibilities would be:

• Professionally manage inbound and outbound international customer calls.
• Ensure compliance with company policies and procedures during all customer interactions.
• Execute assigned tasks in line with the latest work instructions and process updates.
• Troubleshoot and resolve customer issues effectively and efficiently.
• Achieve daily productivity and quality targets consistently.
• Accurately document all customer interactions in the designated platform.
• Initiate post-call actions such as ticket submissions for password resets, account unlocks, etc.
• Ensure compliance with data integrity guidelines and the company’s information security policies

Shift Timings: US Shifts (Night Shift)

Work Mode: 100% Work from Office

Work Days: Monday through Friday (Saturday and Sunday are weekly offs)

Compensation Package: Rs. 21,000 Fixed Take Home + Rs.10,000 Confirmation bonus* + Rs. 50,000 Trainee bonus* +

Performance based incentive*

*Based on our policy

Other perks:

• Free transportation facility / travel reimbursement (where transportation facility cannot be provided)

• Subsidized food facility

• Wellbeing packages including company sponsored insurance coverages, outpatient care, preventive health checks

and Employee Assistance Programs (EAP).

• Statutory benefits – PF, ESI and Gratuity

• 24 days of paid time off + 12 paid holidays per year.

Job Types: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹21,000.00 per month

Benefits:

• Food provided
• Health insurance
• Provident Fund

Schedule:

• Fixed shift
• US shift

Work Location: In person