Freight Broker

At Incinque, its more than just logistics. What we do goes beyond point-to-point delivery. Our excellence in every day operations in everything we do is driven by our obligation to our clients and our passion for delivering a best-in-class customer experience. This is our passion and our business.

KEY RESPONSIBILITIES/AREAS OF INFLUENCE:

• Generating leads and attracting new prospects, and developing a sales pipeline.
• Identifying and selecting reputable and safe carriers for freight services.
• Providing customers with shipping quotes.
• Booking orders with carriers.
• Assisting to prepare carriers for loads.
• Tracking status of loads.
• Collaborating with shippers, carriers and dispatchers to manage scheduled collections and drop-offs.
• Keeping accurate records of relevant activities.
• Updating customers on the status of shipments, and assisting with other inquiries.
• Maintaining current knowledge of market trends in transportation marketplace.
• Manage the coordination of product deliveries; liaise between customers, warehouses, drivers and clients through effective scheduling and coordination of timely service. Process changes such as rescheduling or order cancellation
• Work closely with customers and drivers via telephone to provide assistance with on-road issues; advise customers on delivery status and/or to obtain information necessary to complete delivery
• Serve as first point of contact for both customers and drivers; effectively manage issues and complaints to resolution; escalating to supervisor as necessary
• Maintain responsibility for accurate filing of client paperwork, driver credentials
• Coordinating & planning with project and production team to ensure invoicing for completed projects is timely issued
• Checking Transporters bills, quotations & negotiating prices for the same
• Sending dispatch details to client, service engineers & marketing departments by mail or informing over telephone.
• Achieving plan target of logistic cost & work on optimum logistics cost.

EXPERIENCE

BENEFITS

Work Location: In person

Job Type: Full-time

PAY

SCHEDULE

• Monday to Friday
• Night shift
• UK shift
• US shift