As a Customer Success Associate, your primary responsibility will be to represent the customer in all aspects of the business. You will present the perspective of the customer in internal meetings involving business and product decisions, with the goal of ensuring a great customer experience. Your tasks will include communicating with customers via phone and email, speaking to customers to understand their goals and requirements, and providing valuable inputs to the business and product teams. You will also be responsible for solving issues, questions, and concerns raised by customers, ensuring that all commitments to customers are met by coordinating with various internal departments, and maintaining accurate data related to customer interactions. To excel in this role, you must possess excellent written and verbal communication skills, along with a high level of empathy to understand customer needs and pains. You should have at least 1 year of experience in customer query handling and be comfortable communicating with customers through various channels such as phone, email, chat, or SMS. Additionally, you should be proficient in writing clear and concise emails and adept at using other communication channels effectively. The ability to adapt to a fast-paced, start-up environment is essential for success in this role. The ideal candidate for this position will have a minimum of 5 years of experience in the same field, preferably in an international BPO voice process. The job type is full-time and permanent, with the requirement of working day shifts from Monday to Friday, following US shift timings. Candidates should hold a graduate degree or above, and the salary offered for this position ranges from 15,000.00 to 30,000.00 per month. The location for this role is Mohali, Punjab, and candidates must be willing to commute or relocate before starting work. If you are interested in this opportunity and meet the qualifications outlined above, please share your resume at hr@virtualoplossing.com or contact us directly at 7696887976.,
You are invited to join our logistic company in Mohali as a Freight Broker. We are looking to fill 10 positions with individuals who possess the following desired skills and experience: Customer Interaction, Customer Relationship, and Customer Service. Whether you are a fresher or have up to 2 years of experience, you are encouraged to apply. As a Freight Broker, you will have the responsibility of generating leads, attracting new prospects, and developing a sales pipeline. This includes identifying reputable carriers for freight services, providing shipping quotes to customers, booking orders, and preparing carriers for loads. You will also be tasked with tracking the status of loads, managing scheduled collections and drop-offs, and keeping accurate records of all relevant activities. Additionally, you will need to update customers on the status of shipments and assist with any inquiries they may have. It is essential to maintain current knowledge of market trends in the transportation marketplace. To qualify for this role, you must have a High School Diploma or suitable equivalent, along with at least 1 year of work experience in a similar position. Proficiency in Microsoft Office Suites is required, as well as excellent problem-solving abilities, communication skills (both verbal and written), and outstanding people skills. You should also possess proficient negotiating skills and a demonstrated ability to meet sales targets. If you are interested in this opportunity, please share your resume with us at hr@virtualoplossing.com or contact us directly at 7696887976. Join us in our mission to deliver exceptional freight services and build strong customer relationships.,
You are invited to join as a Freight Broker for the US logistics process with a minimum of 1-3 years of experience and excellent communication skills. As a full-time employee, you will be working night shifts for 5 days a week. The ideal candidate should have 1-3 years of experience and be a graduate in any stream. Key Responsibilities: - Facilitate freight transactions between shippers and carriers - Negotiate rates and terms with carriers - Manage transportation schedules and ensure on-time delivery - Maintain proper documentation and records of shipments Qualifications Required: - Minimum 1-3 years of experience in logistics or freight brokerage - Excellent communication skills - Graduation in any stream If you are a female candidate, you will have the benefit of cab facility for night shifts. Additionally, the company offers a great work environment with competitive salary packages. Immediate joiners with experience in US logistics can expect a good salary hike. If you are interested in this opportunity, please share your resume at hr@virtualoplossing.com or contact us directly at 7696887976.,