Fraud Specialist I

As a Call Center Fraud Specialist at Chase, your primary focus will be on delivering business results by providing various options and finding solutions to assist customers. This role offers a dynamic and diverse work environment where each day brings new challenges and opportunities. You will be an integral part of maintaining profitability for the company and embarking on a fulfilling career journey. By joining our team, you will have the chance to enhance your skills, collaborate with a dedicated group of professionals, and contribute to minimizing credit losses, all while being a part of a globally recognized organization. Your responsibilities will include working in a call center setting that involves 100% phone-based customer interactions, showcasing exceptional communication, negotiation, and decision-making abilities, and engaging effectively with customers. You will navigate through various technologies, demonstrating resilience and adaptability in a fast-paced environment, and taking ownership of each customer interaction with respect and empathy. This role will require you to work both independently and as part of a team, adhering to all regulatory and departmental practices and procedures. To be successful in this role, you should have a minimum of 1 year of customer interaction or customer support experience, whether over the phone or in-person, as well as at least 6 months of computer experience using multiple applications in a Windows-based environment. A high school diploma (10+2), HSC, or GED is also required. Preferred qualifications include the ability to multitask on a computer while providing customer support, comfort in a fast-paced and constantly evolving environment, previous experience in a Call Center, Banking, or Finance industry, and a genuine passion for helping people by solving problems and presenting solutions effectively. As for the work schedule, candidates must be open to working during operating hours, which may include evenings, weekends, night shifts, or US-friendly shifts. Specific schedule details will be communicated by the Recruiter, and attendance at scheduled trainings is mandatory, even if they do not align with your regular working hours.,