Fraud Operations - Vice President

As a Fraud Operations Vice President at Barclays, you will play a pivotal role in shaping the future of the Fraud Operations function. Your primary responsibility will be to provide leadership to the business unit and manage process performance in alignment with agreed US/UK Fraud SLAs/targets and all areas as per Barclaycard. It is imperative that you ensure the operation remains compliant with all Fraud related rules, risk, and control activities. Key Responsibilities: - Managing regulatory requirements and delivering business initiatives - Owning key strategic priorities such as co-location and implementing ops of the future through RPA/strategic automations - Effective stakeholder management, leadership, and decision-making to support business strategy and risk management Qualifications Required: - Hands-on experience at a senior managerial level, working with teams across multiple processes and sites - Graduate or post-graduate degree in any discipline - Strong industry understanding, familiarity with business processes, and operating procedures - Experience in process design/redesign and tools such as LEAN and six sigma - Knowledge of US/UK Fraud dynamics and a background in large Fraud Operations for an international bank are preferred As a Fraud Operations Vice President, your purpose will be to lead and develop a highly engaged team to deliver consistently excellent customer outcomes. You will be responsible for creating an omni channel experience, identifying and meeting customer needs, and driving business performance through available tools and enablers. Key Responsibilities: - Ensuring excellent customer service and maintaining performance management standards - Running the business effectively and conducting market research - Fostering a resolution culture and building deeper customer relationships - Responsible for operational performance and creating a culture that supports colleagues in caring about Customers, Colleagues, and Outcomes In this role, you are expected to contribute to setting strategy, drive change, manage resources and policies, deliver continuous improvements, and manage risks effectively. If you have leadership responsibilities, you are expected to demonstrate leadership behaviors that create an environment for colleagues to thrive. For individual contributors, you will be a subject matter expert guiding technical direction and leading collaborative assignments. Additionally, you will advise key stakeholders, manage and mitigate risks, demonstrate leadership in managing risk and strengthening controls, and collaborate with other areas of work to achieve business goals. Seeking out, building, and maintaining trusting relationships with internal and external stakeholders will be crucial for accomplishing key business objectives. All colleagues at Barclays are expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, as well as embody the Barclays Mindset of Empower, Challenge, and Drive in their behavior.,