Fraud Operations Sr Supervisor

As the Fraud Operations Sr Supervisor at our organization, you will provide operational and service leadership to a medium-sized team. Your role involves applying your in-depth disciplinary knowledge to offer value-added perspectives and advisory services. You may also contribute to the development of new techniques and procedures within your area of expertise. Strong communication and diplomacy skills are essential for this position as you will be responsible for the volume, quality, and timeliness of end results. Your work will have an impact on your team as well as other closely related work teams. You will have full supervisory responsibility, ensuring the motivation and development of your team through professional leadership. This includes tasks such as performance evaluation, compensation, hiring, disciplinary actions, terminations, as well as directing daily tasks and responsibilities. Your key responsibilities will include leading and developing a medium-sized team of Fraud Agents to ensure they consistently meet performance metrics, provide effective customer service, and make proper risk assessments for our clients. You will manage department projects and processes, monitor and analyze changes in Fraud trends and call volumes, and provide evaluative judgment based on factual information in variable and unique situations. Additionally, you will impact your area through shared responsibility for the delivery of end results, contribution to planning, and formulation of procedures. Your ability to persuade and influence others through strong communication and diplomacy skills will be crucial in this role. Furthermore, you will be responsible for developing leaders and their skill sets, providing growth opportunities through guidance, mentorship, and succession planning. Creating and executing realistic action steps and timelines for the team with strict attention to details and performance will be a key aspect of your role. You will also be expected to drive organizational change through innovation and process improvement, ensuring high-quality and high-volume productivity from your team. Recruiting, hiring, and building a team of highly productive candidates through coaching, collaboration, and motivation will be essential for achieving team performance excellence. To be successful in this role, you should have at least 10 years of relevant team management experience in Fraud Operations, proficient project and/or performance management skills, effective written and verbal communication, influencing and relationship management skills, and proficiency with Microsoft Office. A Bachelor's/University degree or equivalent experience is required for this position. Your performance will be measured based on your ability to fulfill the clients" necessities while providing an exceptional client experience. It is important to appropriately assess risk when making business decisions, demonstrate consideration for the firm's reputation, and safeguard Citigroup, its clients, and assets by driving compliance with applicable laws, rules, and regulations. Upholding Policy, applying sound ethical judgment, escalating, managing, and reporting control issues with transparency, as well as effectively supervising the activity of others and creating accountability with those who fail to maintain these standards are also key aspects of this role. This job description offers a high-level overview of the work performed. Other job-related duties may be assigned as required. Citi is an equal opportunity and affirmative action employer, and we invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, please review Accessibility at Citi.,