Fraud Operations

The Group Legal, Compliance & Secretariat at our organization plays a crucial role in safeguarding the bank's interests, reputation, and capital. We are committed to maintaining strong relationships with regulators, customers, and business partners, as we believe that trust and integrity are fundamental to business banking. As a member of our team, your primary responsibility will be to develop and implement action plans to detect fraudulent activities effectively. You will be tasked with building models for fraud monitoring and providing training to your team members to ensure the efficient management of the fraud monitoring process. Additionally, you will be required to review fraud and authorization rules regularly based on the analysis of new fraud trends and ensure compliance with all relevant policies and procedures to ensure smooth operations. Your duties will include investigating and closing fraud cases within the stipulated time frame, implementing fraud rules based on emerging trends, monitoring transactions in real-time to identify high-risk activities promptly, and recommending anti-fraud processes to address changing patterns. You will also be responsible for handling inquiries and complaints from merchants and cardholders, educating merchants on card acceptance procedures, processing authorization requests, and monitoring team performance to enhance service standards continuously. To excel in this role, you should have 4-6 years of experience as an Associate or 2-4 years as an Analyst in a similar profile. Proficiency in English, strong interpersonal and communication skills, and a willingness to work shifts are essential requirements. A commerce graduate with core competencies in fraud detection, risk management, communication, and problem-solving skills will be preferred. In terms of technical competencies, expertise in investigation and data analytics will be valuable. You will be expected to collaborate effectively with internal units like CBG Business Unit, Product, CCTR, and Operations, as well as external partners like Intellect, Verinite, and M2P vendor to support timely investigations and process fraudulent transactions claims. At DBS India, we emphasize driving performance through value-based propositions, enhancing customer focus, and maintaining the highest standards of honesty and integrity. By investing in team building, innovation, and skill development, we aim to grow our talent pool and deliver error-free operations at speed while upholding our commitment to excellence.,