To hire all necessary personnel required to perform catering services
Develop SOW and performance standards for vendors as per shell standards are met
Ensure all audit requirements related to caf operations as per shell guidelines are adhered
Coordinate with client in terms of menu changes from time to time
Coordinate for all caf vendor related invoice and payment requirements

Safety:

Ensure all vendor Meet all safety requirements of Shell.
Aid and work with the EHS Team to provide the necessary trainings.
Ensure all equipment s, and tangibles are safe for use by the vendors
Ensure proper signage and warning is put up as per Shell safety standards.
Responsible for behavioural conformance of safety and food hygiene of the staff.
Ensure that all PPE required are in use and adhered to by the team.

Customer services:

Hire and ensure an Assistant manager / Cafeteria supervisor to be available to resolve any issues.
Conduct monthly audit and execute the Shell agreed service delivery plan in the event of any incident.
Ensure all the cafe staff neatly dressed in uniforms and courteous to all Shell users.
Ensure to address any issues and 100 % closure and satisfaction of OVSC calls.
Conduct Quarterly Vendor Kitchen Audits

Compliance:

Ensure all staff are immunized and licensed to work in cafe.
Ensure that the business is licensed by all relevant government bodies.
Be auditable to customer agreed Business continuity plan.
Report compliance excursion immediately.
Comply with all employment regulations including work hours.

Hygiene:

Responsible for passing all internal and government health audits.
Premises within the operation area must be maintained clean and neat at all times with no visible dirt.
All floors must be dry and no stale water anywhere in the premises

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