Floor maneger

A Floor Manager in a jewelry showroom is responsible for overseeing daily operations, ensuring high customer satisfaction, managing sales staff, and maintaining the showroom's appearance and inventory. They act as a bridge between management and the sales team, driving sales, implementing strategies, and ensuring smooth daily operations.

Key Responsibilities:

Sales and Customer Service:

Meet or exceed daily sales targets.

Ensure excellent customer service and address inquiries and complaints.

Implement sales strategies and promotions.

Maintain high levels of customer satisfaction.

Staff Management:

Supervise, train, and motivate sales staff.

Conduct performance appraisals and identify training needs.

Handle staff and customer issues.

Operational Management:

Oversee daily floor operations and ensure smooth workflow.

Maintain store standards and visual merchandising.

Monitor and manage inventory, including stock levels and product placement.

Ensure compliance with company policies and procedures.

Other:

Coordinate with suppliers and manage inventory.

Report on sales, buying trends, and customer needs.

Propose innovative ideas to improve market share.

Utilize technology for efficient operations.

Skills and Qualifications:

Leadership and Team Management: Ability to lead, motivate, and guide a team.

Customer Service: Excellent communication, interpersonal, and problem-solving skills.

Sales and Marketing: Understanding of sales techniques, promotional strategies, and market trends.

Inventory Management: Knowledge of inventory control and management techniques.

Communication Skills: Effective communication with staff, customers, and management.

Product Knowledge: Familiarity with jewelry products and the ability to educate customers.

Adaptability: Ability to adapt to changing situations and handle challenges effectively.

Technology Proficiency: Familiarity with point-of-sale systems, inventory management software, and other relevant technologies.

In essence, a Floor Manager in a jewelry showroom is a multifaceted role that requires strong leadership, customer service, and operational management skills to ensure the smooth running of the showroom and achievement of sales targets, while upholding the brand's image and values.

Job Type: Full-time

Work Location: In person