Floor Manager (Jewellery Industry)

A Floor Manager in a jewelry store oversees daily operations, manages staff, ensures customer satisfaction, and drives sales, all while maintaining a positive and appealing shopping environment. They are responsible for maintaining inventory, implementing sales strategies, and handling customer inquiries and complaints. Essentially, they act as the linchpin in creating a positive shopping experience and achieving store goals. Key Responsibilities:

• Supervising and Managing Staff:This includes training, mentoring, and providing feedback to sales associates, ensuring they are knowledgeable about products and proficient in sales techniques.
• Ensuring Excellent Customer Service:Floor Managers are responsible for creating a welcoming atmosphere, addressing customer needs, and resolving any issues or complaints promptly and professionally.
• Maintaining Store Presentation and Inventory:This involves organizing displays, ensuring cleanliness, monitoring inventory levels, and coordinating with the store manager for restocking.
• Driving Sales and Achieving Targets:Floor Managers implement sales strategies, analyze sales data, and work with the team to achieve sales goals.
• Implementing Security Procedures:Protecting the store and its merchandise from theft or damage is also a crucial aspect of the role.
• Inventory Management:This includes ensuring proper display of jewelry, maintaining its quality, and coordinating with the merchandising team for optimal stock levels.
• Sales Floor Management:Ensuring the sales floor is well-organized, clean, and visually appealing to attract customers.
• Operational Efficiency:Monitoring customer flow and allocating resources effectively to provide timely assistance.

Skills and Qualifications:

• Strong leadership and communication skills: are essential for managing the team and interacting with customers.
• Excellent customer service skills: are vital for creating a positive shopping experience and handling customer inquiries and complaints.
• Product knowledge: is important for providing customers with accurate information and helping them make informed decisions.
• Sales experience: is crucial for driving sales and achieving targets.
• Organizational and problem-solving skills: are necessary for managing the sales floor, inventory, and daily operations.
• Experience in the jewelry industry: is often preferred to understand the specific needs of the business and customers.

Job Types: Full-time, Permanent

Pay: ₹40,000.00 - ₹50,000.00 per month

Schedule:

• Day shift

Work Location: In person