Floor Captain

Job Description

Job Title: Floor Captain Job Location: Patna, Bihar Interested candidates can also share their CVs on this WhatsApp no 7303099642 Key Responsibilities: Guest Service Excellence: Greet and welcome guests promptly in a warm and friendly manner. Assist guests with table reservations and seating arrangements. Provide menu information, offer recommendations, and address guest inquiries regarding menu items, ingredients, and dietary restrictions. Monitor guest satisfaction throughout the dining experience, addressing any concerns or complaints promptly and professionally. Thank guests and convey anticipation for their next visit upon departure. Staff Supervision & Training: Supervise and coordinate the activities of the dining room staff, including servers, hosts, and bussers. Assign tasks and responsibilities to team members based on the flow of service, ensuring proper coverage and coordination. Conduct pre-service briefings to communicate daily specials, menu changes, and service expectations. Train and mentor new staff on restaurant procedures, guest service standards, and menu knowledge. Operational Coordination: Manage reservations and seating arrangements to optimize table turnover and minimize wait times. Oversee the pacing and timing of orders to ensure smooth service delivery. Coordinate with kitchen and bar staff to ensure timely and accurate order preparation and delivery. Maintain cleanliness and organization of the dining area, ensuring tables are properly set and presentable. Quality Control & Inventory Management: Ensure that food and beverages are served promptly and at the correct temperature. Monitor inventory levels of dining room supplies and assist with ordering as needed. Conduct regular inspections of dining areas to ensure adherence to hygiene and safety standards. Communication & Collaboration: Act as a liaison between guests, kitchen staff, and management to facilitate efficient service. Communicate guest preferences, special requests, and feedback to relevant departments. Participate in staff meetings and contribute to discussions on improving service quality and operational efficiency. Qualifications: Education: High school diploma or equivalent; hospitality or culinary education is a plus. Experience: Proven experience in a supervisory role within a restaurant or hospitality setting. Skills: Strong leadership and organizational skills. Excellent communication and interpersonal abilities. Ability to remain calm and professional under pressure. In-depth knowledge of food and beverage service and menu offerings. Familiarity with POS systems and reservation management software. Job Types: Full-time, Permanent Pay: Up to ₹20,000.00 per month Benefits: Food provided Schedule: Fixed shift Ability to commute/relocate: Patna, Bihar: Reliably commute or planning to relocate before starting work (Preferred) Experience: Floor care: 3 years (Preferred) Restaurant: 3 years (Preferred) Work Location: In person