4 - 9 years
15 - 30 Lacs
Posted:2 weeks ago|
Platform:
Hybrid
Full Time
FCC:
Responsibilities:--
- Be part of Support/Implementation activities of Oracle FLEXCUBE Corporate Core Banking product.
- Knowledge of various Flexcube Corporate Modules --Fund Transfer/Payments/Bills & Collection/Letter of Credit/Loans/ General Ledger
- Knowledge of EMS, Flexml,SWIFT, Debug Capture process
- Use defined Standards/Tools/Processes/Change-Control-Steps and document all work to achieve deliverable that meet Quality/Audit/Compliance expectations of Oracle/Client.
- Responsible for SLA driven Application Monitoring
- Monitor escalations for L2/L3 Incidents and ensuring closure within the SLA’s.
- Escalate the Incidents/failures to Level2 support as per the defined process.
- Support scheduled weekend activities (e.g. BCM testing, Data Centre Power downetc) of Production applications.
- Coordinate with Offshore Development and/or Support teams for various technical deliverables including Customization Deliveries, Patch sets, fixes etc.
- He/she will need to successfully manage Customer Relationship and respond / address any initial escalations from Customer.
- On need basis step in to analyze issues and provide L1/L2 production support covering both technical and functional domains of ORACLE FLEXCUBE Core Banking suite of products at Customer
Other skills:
Ready to work in Morning/Afternoon/Night shift (9 hour shift 5 days a week)
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