Production Support Engineer

Role & responsibilities

• Bachelors degree, preferably in Computer Science, Software Engineering, or any other Engineering field.
• 4+ years with Prod Support expertise.

Technical Experience:

• Expertise in at least one technology stack designing, coding, testing, and delivering software.
• Proficiency in scripting and programming languages like Python or Java
• Deep experience with AWS (EC2, S3, Lambda, CloudWatch, etc.), Azure, and GCP is critical
• Expertise in tools like Prometheus, Grafana, AppDynamics, CloudWatch, and Thousand Eyes for system health monitoring and alerting
• Experience with Docker, Kubernetes, Ansible, Puppet, or Chef for managing deployments
• Skills in diagnosing and resolving production issues, conducting root cause analysis, and writing postmortems
• Familiarity with ITSM tools like ServiceNow and incident response protocols
• Knowledge of CI/CD solution on any platform with prior experience is must.
• Soft Skills & Operational Mindset and Problem Solving & Resilience
• Ability to think critically under pressure and resolve complex issues calmly
• Strong interpersonal skills to work across engineering, product, and operations teams
• Precision in monitoring, alerting, and writing reliable code and continuous Improvement
• A mindset geared toward reducing toil, automating repetitive tasks, and improving system reliability
• Skills in diagnosing and resolving production issues, conducting root cause analysis, and writing postmortems
• Knowledge on Azure Cloud an added advantage.
• Expertise in ELK Monitoring Tool that ensure Open-Source IT monitoring, network monitoring, server and applications monitoring is an added advantage.
• Understanding of Restful API Apigee or any other API Gateway will be plus.
• 4+ years experience on Docker and at least one Docker Container orchestration ECS, Kubernetes
• Understanding with configuration Management tools like Ansible/Puppet/Chef/PowerShell/Terraform.
• Understanding of Git, Bitbucket, Jira, Jenkins, Sonar, Splunk, Maven, AIM and/ or Continuous Delivery tools.
• Working knowledge of Infrastructure components. (E.g. routers, load balancers, cloud products container systems, compute, storage, and networks).
• Excellent problem-solving skills and a strong attention to detail.
• Background in ITIL and/or ITSM process.
• Strong communication skills and ability to collaborate effectively with cross-functional teams.