Servicenow Developer

Role & responsibilities

ServiceNow CMDB Developer

Must Have Experience:

• Design, implement, and maintain the ServiceNow CMDB to ensure accurate and comprehensive configuration item (CI) data.
• Create and manage data integrations with external systems using REST/SOAP APIs, ETL tools, service graph connectors, and other integration methods.
• Develop custom workflows and utilize Flow Designer for automated data management within the CMDB.
• Implement and enforce CSDM (Common Service Data Model) guidelines for enhanced CMDB maturity.
• Define and monitor health metrics such as completeness, compliance, and correctness of CMDB data.
• Configure and maintain SLA metrics for timely CI updates and incident correlation.
• Troubleshoot CMDB-related issues and resolve discrepancies to maintain data accuracy and consistency.
• Provide expertise in catalog item development related to CMDB updates and CI requests.
• Collaborate with ITSM, ITOM, and Asset Management teams to ensure seamless integration of CMDB data.
• Ensure compliance with best practices and governance policies for CMDB operations.
• Good to have: Experience/Knowledge on Discovery and Service Mapping.

Good to have Experience:

• Worked on CSM, ITAM, ITOM
• Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features.

Academic and Professional Experience:

Professional

• 5+ years of experience with ServiceNow development required
• 7+ years of experience with IT Industry required

Academics

• Certified System Admin
• CMDB Certification
• ITIL Foundations certification is preferred.
• Bachelors degree or equivalent combination of education and experience