Servicenow Developer

Position Open for (Bangalore, Hyderabad, Chennai, Pune, Mumbai, Gurugram, Noida, Kolkata)

ServiceNow Developers(ITOM)

Key Responsibility statement:

• Configure Discovery to maintain real-time CI data, improving root cause identification.
• Resolve duplicate CI issues through Identification & Reconciliation (IRE) rules, improving CMDB trustworthiness.
• Map critical business services to underlying infrastructure for better outage impact assessment.
• Integrate monitoring alerts to auto-generate incidents, reducing manual intervention.
• Analyze and fix credential or pattern issues to increase Discovery success rate.
• Fine-tune scan schedules to avoid peak hours, improving system performance.
• mprove infrastructure visibility and service mapping accuracy, enabling faster and more effective incident impact analysis.
• Enhance CMDB data quality and reliability, resulting in better decision-making and audit readiness.
• Enable seamless integration with monitoring tools, reducing manual effort and accelerating incident response times.
• Ensure stable and efficient ITOM operations by proactively identifying and resolving platform issues, minimizing downtime.
• Optimize Discovery and CMDB processes, leading to improved platform performance and reduced operational costs.

Your Skills & Experience:

• 4 -9 years of IT experience with strong hands-on expertise in ServiceNow ITOM (Discovery, Service Mapping) and CMDB implementation and support.
• Solid understanding of CMDB data model, Identification & Reconciliation Engine (IRE), and data governance best practices.
• Experience with integrations using REST/SOAP APIs, MID Server setup, and connecting third-party monitoring tools with ServiceNow.
• Proficiency in ServiceNow scripting (JavaScript, Glide APIs), workflows, and Flow Designer for customization and automation.
• ServiceNow certifications such as Certified System Administrator (CSA) and CIS-ITSM or CIS-Discovery (preferred), along with strong problem-solving and stakeholder collaboration skills.