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Job details Employment Type: Full-Time Location: Chennai, Tamil Nadu, India Job Category: Field Operations Job Number: WD30241418 Job Description Job Title: Technical Support Executive (West & South) - Sensormatic (India) Company: Sensormatic India by Johnson Controls, Inc. About Us: Sensormatic India is a dynamic and rapidly growing company in Retail Industry with a strong commitment to quality and innovation. We are seeking a skilled and experienced Tech Support Specialist to join our team, focused on driving technical support in India. This is an exciting opportunity to work in tech support and make a significant impact and contribute to our company's growth and success. Job Description: Job Overview: As Technical Support executive for Sensormatic in India, you will be responsible for managing and executing technical projects, ensuring they are delivered on time and within budget, and adhering to quality standards. Answering and responding to inquiries, calls, emails, and chat messages from customers and colleagues. and the ability to work cross-functionally to ensure alignment with our overall business goals. Key Responsibilities: Technical L1 Support: -Provide technical support and assistance to customers and team members via phone, email, or chat, support Sales team for BOQ and Drawings marking. Technical Expertise: Providing technical guidance and expertise to the team, troubleshooting issues, and ensuring the quality of work. Problem Solving: Addressing operational issues and concerns in a timely manner. Testing and evaluating new technologies.: - New Products, systems testing and reports and handling capacity of new software. Identifying hardware and software solutions.: - Identify and diagnose technical issues reported by customers or team members. Resolve technical problems in a timely and efficient manner. Communication and Interpersonal Skills: Strong communication and collaboration skills to effectively interact with team members and clients. Qualifications: Bachelor’s degree in electrical/Electronical/ Instrumentation, master’s degree is a plus. 7 to 10 years experienced of Tech Support, preferably in Retail Industry Proven experience in Tech support, presales, troubleshooting, BOQ including the ability to manage multiple projects simultaneously. Strong Troubleshooting, communication, and problem-solving skills. Deep knowledge of the FAS, ACCESS, CCTV IAS, AM, RF & RFID Sectors in India. Proficiency in using tools and software. Results-oriented, with a focus on continuous improvement.
