Firstsource is hiring - International Technical support - Upto 4.2LPA

Position:

About the Role:

Technical Customer Support Representative

Key Responsibilities:

• Provide technical support via phone, email, and chat, ensuring high-quality customer service.
  
• Troubleshoot and resolve customer issues related to software, hardware, or networking.
  
• Collaborate with cross-functional teams to resolve complex technical issues.
  
• Assist customers in understanding product features, installations, and configurations.
  
• Document all interactions and solutions provided in the CRM system.
  
• Maintain a high level of professionalism and empathy in all customer interactions.
  
• Meet or exceed performance metrics such as response time, resolution time, and customer satisfaction.
  
• Provide timely and effective follow-up on escalated issues.
  

Desired Skills and Experience:

• Education:

• B.E., B.Tech

  , or

  BCA

  in Computer Science, Information Technology, or related fields (freshers can also apply).

• Experience:

• Previous experience in technical support

  is a plus, but not mandatory.
• Fresh graduates( BE, BTECH, BCA )with strong technical knowledge are also welcome to apply.
  

• Technical Skills:

• Basic understanding of troubleshooting hardware and software issues.
  
• Familiarity with networking concepts (optional, but a plus).
  
• Knowledge of common operating systems (Windows, Linux, Mac) and office applications.
  

• Communication Skills:

• Excellent verbal and written communication skills.
  
• Ability to explain technical concepts in a simple and clear manner.
  
• Strong customer service orientation with a focus on solving customer issues efficiently.
  

• Soft Skills:

• Strong problem-solving skills and attention to detail.
  
• Ability to work independently and as part of a team.
  
• Patience and empathy when dealing with frustrated customers.

Write HR "MANSI" ON THE CV BEFORE SUBMITTING