Firstsource hiring Fraud Analyst

Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.

We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, Mexico and India. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.

Our clientele includes Fortune 500 and FTSE 100 companies.

Key Responsibilities

• Monitor real-time and post-transaction activity to detect and prevent fraudulent purchases, account takeovers, and chargeback abuse.
  
• Analyze transaction data, user behavior, and device information to identify suspicious patterns and emerging fraud trends.
  
• Conduct in-depth investigations into high-risk accounts or activities flagged by automated systems or customer reports.
  
• Collaborate with the payments, customer service, and trust & safety teams to resolve fraud cases efficiently.
  
• Utilize fraud detection tools (e.g., Riskified, Sift, Forter, Signifyd, Kount, or in-house systems) to assess transaction risk and recommend action.
  
• Work with chargeback and dispute teams to collect evidence and respond to payment processor or card issuer claims.
  
• Assist in developing rules, models, and machine learning features that enhance fraud detection accuracy.
  
• Prepare reports summarizing fraud trends, KPIs, and loss metrics for management.
  
• Stay up to date on evolving fraud techniques in the e-commerce ecosystem (e.g., card testing, triangulation fraud, synthetic identities, promo abuse).
  
• Recommend process improvements and participate in cross-functional projects to strengthen fraud prevention measures.

Qualifications

Education:

• Bachelors degree

Experience:

• Minimum 1 year of fraud analysis, trust & safety, or risk management experience in an e-commerce or online payments environment.
  
• Experience working with payment gateways (e.g., Stripe, Adyen, PayPal) and chargeback processes is preferred.
  

Skills:

• Proficiency in data analysis and investigation using Excel, SQL, or BI tools.
  
• Familiarity with fraud detection and risk management platforms (e.g., Sift, Kount, Forter, or equivalent).
  
• Strong problem-solving skills and ability to make data-driven decisions.
  
• Excellent written and verbal communication skills, especially in documenting investigations and preparing fraud reports.
  
• High attention to detail and the ability to work in a fast-paced, high-volume environment.

Disclaimer: