First source is hiring - International Voice process

We are hiring passionate and dynamic individuals for the role of Customer Support Executive in our International Voice Process (UK Process). This is an excellent opportunity for individuals seeking to build a career in a fast-paced, customer-centric environment. The role requires candidates to handle inbound calls, provide excellent customer service, and assist customers based in the UK.

Key Responsibilities:

• Handle inbound calls from customers based in the UK, providing information and resolving queries efficiently and professionally.
  
• Offer exceptional customer support, ensuring high levels of customer satisfaction.
  
• Follow all company guidelines, processes, and standards while interacting with customers.
  
• Identify and address customer needs, concerns, and complaints in a timely manner.
  
• Maintain knowledge of company products, services, and policies.
  
• Escalate issues that require further attention to the appropriate department.
  
• Meet daily, weekly, and monthly performance targets.
  

Requirements:

• Candidates must be based in

  Bangalore

  .
• Excellent verbal communication skills in

  English

  with a neutral accent (as per UK market standards).
• Strong interpersonal and problem-solving skills.
  
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  
• Prior experience in a voice process or customer service role is an advantage.
  
• Flexibility to work in rotational shifts (UK Working hours).
  
• Positive attitude, team player, and customer-focused mindset.
  

Benefits:

• Two-way cab facility

  to and from work.
• Attractive

  incentives

  based on performance, with the opportunity to earn beyond the basic salary.
• Health and wellness benefits.
  
• Opportunity to work in an international environment and improve communication skills.
  
• Career growth and development within the organization.
  
• Training and induction to ensure smooth onboarding.

WRITE HR "MANSI" ON THE CV BEFORE SUBMITTING