Firewall SME

Incedo is a US-based consulting, data science and technology services firm

work with industry leading client organizations, deep technology and domain experts, and global teams

Key Responsibilities:

• Provide L2 support via phone, email, and case portal, ensuring timely resolution within defined SLAs and proper escalation of critical issues.
• Provide support for firewall devices, including setup, upgrades, policy configuration, and troubleshooting.
• Assist with configuration of NAT, VPNs (IPSec/SSL), firewall rules, routing, and proxy policies.
• Analyse traffic logs, system health alerts, and security events using diagnostic tools.
• Guide users on best practices for perimeter defence, intrusion prevention, and remote access.
• Work with customers to resolve device performance, failover, and HA setup issues.
• Contribute internal knowledge base articles and suggest improvements to existing documentation.
• Collaborate with L3 engineering, QA, and product teams for unresolved issues and product-level bugs.
• Participate in on-call rotations and support coverage for high-priority or after-hours incidents as needed.

Technical Skills Required:

• Strong understanding of network protocols: TCP/IP, UDP, DNS, DHCP, VLANs etc
• Strong understanding of routing protocols: OSPF, BGP, EIGRP etc
• Hands-on experience with WatchGuard Firebox, or comparable UTM/NGFWs (Fortinet, SonicWall, Palo Alto, Checkpoint etc).
• IPSuite (TCP/IP), VPN, Routing & Switching (OSPF, BGP, VLAN, VTP, STP, EtherChannel, High Availability, IPSLA), ACL, NAT, DNS, DHCP, Packet Analysis (Wireshark & tcpdump), MFA, IPSec, SSL, Log analysis.
• Exposure to Syslog, SNMP, and basic scripting for automation/log parsing.
• Proficiency with CRM tools like Salesforce or Zendesk.

Preferred Certifications:

• WatchGuard Certified System Professional (WCSP Firebox) or any firewall certifications.
• CompTIA Network+ / Security+
• Cisco CCNA Security Qualifications
• 7 to 9 years of relevant work experience in Network Security product.
• BSc, BCA, B. Tech., M. Tech. or MCA or an equivalent degree from a reputed university.

We are an Equal Opportunity Employer

We value diversity at Incedo. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Regards,

HR Team