Networking Security JD: L3 – Min 5 years experience Work Location: Gurgaon Responsibilities: · Design, implement, and maintain network infrastructure, including routers, switches, firewalls, and other network devices. · Troubleshoot network problems and provide technical support to users. · Conduct security audits and risk assessments. · Develop and implement security policies and procedures. · Monitor network performance and optimize network security. · Implement and manage network security solutions, such as firewalls and intrusion detection systems. · Work with vendors to procure and install network equipment. · Stay up-to-date on the latest networking technologies and trends. Qualifications : · Bachelor’s degree in computer science or a related field. · Strong understanding of networking protocols and technologies. · Experience with Juniper, and Cisco networking equipment. · Experience with network security solutions. · Strong troubleshooting and problem-solving skills. · Excellent communication and interpersonal skills. Show more Show less
Network Security Engineer - JD L3 – Min 5 year’s experience Location: Gurugram (Client site) Responsibilities: · Design, implement, and maintain network infrastructure, including routers, switches, firewalls, and other network devices. · Troubleshoot network problems and provide technical support to users. · Conduct security audits and risk assessments. · Develop and implement security policies and procedures. · Monitor network performance and optimize network security. · Implement and manage network security solutions, such as firewalls and intrusion detection systems. · Work with vendors to procure and install network equipment. · Stay up-to-date on the latest networking technologies and trends. Qualifications : · Bachelor’s degree in computer science or a related field. · Strong understanding of networking protocols and technologies. · Experience with Fortinet, Juniper, and Cisco networking equipment. · Experience with network security solutions. · Strong troubleshooting and problem-solving skills. · Excellent communication and interpersonal skills. . Budget up to 12Lpa
Designation : Tech Support Engineer Department : Engineering Job Type : Full-time Experience : 3-5 years Location : Chennai What You’ll Be Doing ● Provides answers to clients via phone, email & client site visit by identifying problems; researching answers; guiding the client through corrective steps ● Improves client references by writing and maintaining documentation. ● Participates in client training programs by identifying learning issues. ● Accommodates client disabilities by recommending techniques. ● Improves system performance by identifying problems; recommending changes. ● Ensure customer inquiries are responded to within established timeframes and customer care & technical support service levels are achieved. ● Solve basic common customer problems in real-time. If required via remote access to the client’s system. ● Live Customer interaction for resolving the product problems ● Data communication/networking troubleshooting ● Identifying Ozonetel product problems and escalating it to the next level if it is complex. ● Production critical issues need to escalate to the next level. ● Resolve incidents in a timely manner as per SLAs. ● Provide guidance, assistance, and mentoring support to junior team members. ● Keep a track of pending issues at the individual level & share periodic updates to customers. Skills and Qualifications: ● Knowledge in IP PBX & Contact Center solutions (IVR, ACD, Softphone, WebRTC..etc.). ● Excellent Communication in English & Hindi (verbal & written) as well as strong listening skills. ● Must have knowledge of Microsoft Windows & Linux Operating systems ● Good understanding on LAN, WAN Networking, and telecom products (PRI, SIP trunk, ILL). ● Experience utilizing debugging tools and lab simulations to analyze problems and identify solutions. ● Ability to logically troubleshoot issues to determine the root cause and present suggested workarounds and solutions. ● Proven call centre support experience as well as exhibiting professional client-facing skills. ● Ability to demonstrate strong analytical and problem-solving skills. ● Feel customer's pain & advise them with the right solution. ● Possesses strong customer relation skills. ● Expert in troubleshooting desktop-level issues. ● Knowledge in VoIP service & WebRTC ● Knowledge in the telecom industry will be preferred ● Ability to handle multiple priorities. ● Perform in an effective and timely manner all the tasks required. ● Work as a team to exceed customer’s expectations for technical support. ● Exhibit above average reasoning ability by clearly defining problems, analyzing data, establishing facts, and drawing valid conclusions. ● Represent Ozonetel in a professional manner. Education & Experience ● ITI/BSc./Diploma/Degree in Computer Science/ECE/Communication Engineering or equivalent. ● Minimum of 2+ years experience in providing technical support on any contact center solution platform, ideally in the enterprise software/ SaaS industry. Technical Expertise ● PBX, IP-PBX & Contact Center solutions (IVR, ACD, Softphone, WebRTC..etc.) ● LAN, WAN, Networking basics ● Linux - CLI with basic commands ● Telecom products (PRI, SIP trunk, ILL) ● Asterisk experienced candidates are preferable Desired Characteristics: ● Communicate clearly and efficiently ● Have a customer-centric approach to work ● Develop and deliver empathy ● Verbal & written communication skills ● Should be skilled at strategizing & crisis management ● Help the team in achieving the goals ● Excellent public speaking, writing skills ● Ability to multi-task and work on several projects, often under tight timelines, while consistently delivering results ● Candidates with experience in Voice VAS service providers, Contact centre solutions sales and/or Cloud Telephony products would be ideal. Preferred Industry : Tech/SaaS/ B2B companies with voice background
Company Description: Ozonetel is a leading unified customer experience intelligence (oneCXi) platform designed to help enterprises engage, convert, and retain customers at scale. The AI-powered platform enables businesses to manage customer journeys across multiple touchpoints, delivering billions of personalized interactions and a 360º view of customers throughout their lifecycle. Trusted by over 3,500 global brands, including Dyson, WeWork, Toyota Connected, and Nykaa, Ozonetel's innovative solutions drive enhanced customer experiences and increased lifetime value. Recognized as a leader in multiple customer experience categories, the company has received accolades for product innovation and CX transformation globally. 📌 Position: L3 Support Engineer 🧑💼 No. of Positions: 1 📍 Location: Gurgaon (Client Site) 💼 Experience Required: Minimum 5 years 💰 Budget / CTC: Up to ₹12 LPA (Max) Responsibilities: Design, implement, and maintain network infrastructure, including routers, switches, firewalls, and other network devices. Troubleshoot network problems and provide technical support to users. Conduct security audits and risk assessments. Develop and implement security policies and procedures. Monitor network performance and optimize network security. Implement and manage network security solutions, such as firewalls and intrusion detection systems. Work with vendors to procure and install network equipment. Stay up-to-date on the latest networking technologies and trends. Qualifications: Bachelor’s degree in computer science or a related field. Strong understanding of networking protocols and technologies. Experience with Juniper, and Cisco networking equipment. Experience with network security solutions. Strong troubleshooting and problem-solving skills. Excellent communication and interpersonal skills.
Job Description: Title : Sales Development Representative (SDR) Location : Mumbai Job Summary We are seeking a highly motivated Sales Development Representative (SDR) to drive lead generation and contribute to sales closures in the CX and CCaaS SaaS space. The ideal candidate will be responsible for identifying and qualifying potential customers, nurturing leads through strategic outreach, and closing a percentage of deals as per set targets. This role is ideal for individuals with a passion for technology, excellent communication skills, and a results-driven mindset. Key Responsibilities (KRAs) 1. Lead Generation & Prospecting (50%) Research and identify potential customers who could benefit from CX and CCaaS SaaS solutions. Conduct outbound outreach via cold calls, emails, LinkedIn, and other channels to generate leads. Qualify leads based on ICP (Ideal Customer Profile), business needs, and pain points. Maintain and update lead data in CRM tools like Salesforce, HubSpot, or other relevant platforms. 2. Lead Nurturing & Appointment Setting (30%) Educate prospects on product offerings, value propositions, and differentiators. Develop relationships with key decision-makers (CXOs, IT Heads, Customer Experience Leaders). Schedule product demos and meetings for Account Executives or Sales Managers. Follow up on inbound leads from marketing campaigns, webinars, and events. 3. Sales Contribution & Closures (15%) Own a percentage of the sales target by closing qualified leads. Work with Account Executives to move leads through the sales pipeline. Assist in negotiations and finalizing smaller deals independently. Meet or exceed assigned KPIs related to revenue, conversion rates, and sales cycle efficiency. 4. Reporting & Continuous Improvement (5%) Track outreach metrics (calls, emails, meetings booked) and report progress to leadership. Provide insights on lead quality and pipeline health to refine strategies. Stay updated with industry trends, competitor analysis, and emerging customer needs. Key Performance Indicators (KPIs) Lead Generation : Number of leads generated per month-50+. Lead Qualification : Percentage of leads qualified (MQL to SQL conversion)-30%. Meetings Scheduled : Number of meetings/demo calls booked-Equal to MQLs. Sales Contribution : Percentage of deals closed vs. assigned target 15% Pipeline Contribution : Value of sales pipeline created. Response Time : Speed of follow-ups on inbound leads. Ensure 75% of leads are sourced from the team's Named & Strategic Account List . Connect with 10 marquee logos and establish intent generation in a month. Maintain that 50% of leads are actively progressing in the sales cycle (Demo, Post-demo, or Negotiation stages). Achieve a 15% monthly conversion ratio or 2 conversions per month , with each account contributing an MRR of ₹3 lakh and above Skills & Qualifications Experience : 3-5 years in SaaS, CX, CCaaS, or tech sales roles. Education : Bachelor’s degree in Business, Marketing, or a related field (preferred). Skills : Strong prospecting and lead qualification ability. Excellent communication and negotiation skills. Experience using CRM software (Salesforce, HubSpot, Zoho). Ability to work in a fast-paced, target-driven environment. Familiarity with CX, CCaaS, or cloud-based communication solutions (a plus).
Job Title: IT Infra Manager / Associate Manager Job Type: Full-time Experience: 6-10 years Location: Hyderabad Key Responsibilities 1. Infrastructure Strategy & Planning Develop and execute the infrastructure roadmap aligned with business needs. Design and implement secure, scalable, and resilient IT infrastructure solutions. Plan technology upgrades, modernization initiatives, and cloud strategies. 2. System Management Manage Windows/Linux servers, virtualization platforms (VMware/Hyper-V), and storage technologies (SAN/NAS). Ensure reliable performance, proactive monitoring, and rapid issue resolution. 3. Infrastructure Management Implement cloud governance, cost optimization, backups, and security controls. Support hybrid architecture and migration projects. 4. Security & Compliance Implement cybersecurity best practices and infrastructure hardening. Coordinate patching, vulnerability management, and endpoint protection. Ensure compliance with relevant standards (ISO 27001, SOC 2, GDPR, PCIDSS, etc.). 5. IT Operations & Service Delivery Own infrastructure-related incident, problem, and change management. Maintain high service availability and meet SLAs. Oversee backup/restore, disaster recovery (DR), and business continuity plans. 6. Team Leadershi p Lead and mentor systems engineers, network engineers, and infrastructure support staff. Allocate tasks, set performance goals, and facilitate technical training. Foster a culture of accountability, collaboration, and continuous improvement. 7. Vendor & Budget Management Manage vendor relationships, procurement, contracts, and negotiations. Monitor infrastructure expenditures and prepare annual budgets. Evaluate new technologies and make data-driven recommendations. Required Qualifications Education & Experience Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field. 6–10+ years of experience in IT infrastructure or system/network administration. 3+ years of experience in a leadership or management role. Technical Skills Strong understanding of networking (TCP/IP, VLANs, firewalls, routing). Expertise in server administration (Windows/Linux). Experience with virtualization (VMware/Hyper-V), cloud platforms (Azure/AWS), and storage systems. Knowledge of security tools, identity management (AD/Azure AD), and monitoring systems. Familiarity with ITIL processes and service management frameworks. Soft Skills Excellent leadership, communication, and stakeholder management skills. Strong analytical and problem-solving capabilities. Ability to manage multiple projects and priorities in a fast-paced environment. Preferred Qualifications (Nice-to-Have) Certifications such as ITIL, CCNA/CCNP, MCSE, VMware VCP, Azure/AWS Certifications, Security+, or CISSP. Experience with automation tools (PowerShell, Ansible, Terraform). Background in DevOps, cloud-native technologies, or large-scale infrastructure environments. Key Performance Indicators (KPIs) System uptime & SLA adherence. Successful completion of infrastructure projects. Cybersecurity and compliance improvements. Efficiency in cloud and infrastructure cost management. Team performance and customer satisfaction. Budget - Up to 15Lpa based on the skill set
Job Description: Title : Sales Development Representative (SDR) Location : Mumbai (Hybrid mode) Experience: 3-5 years Budget: upto 9Lpa (based on the interview performance) Job Summary We are seeking a highly motivated Sales Development Representative (SDR) to drive lead generation and contribute to sales closures in the CX and CCaaS SaaS space. The ideal candidate will be responsible for identifying and qualifying potential customers, nurturing leads through strategic outreach, and closing a percentage of deals as per set targets. This role is ideal for individuals with a passion for technology, excellent communication skills, and a results-driven mindset. Key Responsibilities (KRAs) 1. Lead Generation & Prospecting (50%) Research and identify potential customers who could benefit from CX and CCaaS SaaS solutions. Conduct outbound outreach via cold calls, emails, LinkedIn, and other channels to generate leads. Qualify leads based on ICP (Ideal Customer Profile), business needs, and pain points. Maintain and update lead data in CRM tools like Salesforce, HubSpot, or other relevant platforms. 2. Lead Nurturing & Appointment Setting (30%) Educate prospects on product offerings, value propositions, and differentiators. Develop relationships with key decision-makers (CXOs, IT Heads, Customer Experience Leaders). Schedule product demos and meetings for Account Executives or Sales Managers. Follow up on inbound leads from marketing campaigns, webinars, and events. 3. Sales Contribution & Closures (15%) Own a percentage of the sales target by closing qualified leads. Work with Account Executives to move leads through the sales pipeline. Assist in negotiations and finalizing smaller deals independently. Meet or exceed assigned KPIs related to revenue, conversion rates, and sales cycle efficiency. 4. Reporting & Continuous Improvement (5%) Track outreach metrics (calls, emails, meetings booked) and report progress to leadership. Provide insights on lead quality and pipeline health to refine strategies. Stay updated with industry trends, competitor analysis, and emerging customer needs. Key Performance Indicators (KPIs) Lead Generation : Number of leads generated per month-50+. Lead Qualification : Percentage of leads qualified (MQL to SQL conversion)-30%. Meetings Scheduled : Number of meetings/demo calls booked-Equal to MQLs. Sales Contribution : Percentage of deals closed vs. assigned target 15% Pipeline Contribution : Value of sales pipeline created. Response Time : Speed of follow-ups on inbound leads. Ensure 75% of leads are sourced from the team's Named & Strategic Account List . Connect with 10 marquee logos and establish intent generation in a month. Maintain that 50% of leads are actively progressing in the sales cycle (Demo, Post-demo, or Negotiation stages). Achieve a 15% monthly conversion ratio or 2 conversions per month , with each account contributing an MRR of ₹3 lakh and above Skills & Qualifications Experience : 3-5 years in SaaS, CX, CCaaS, or tech sales roles. Education : Bachelor’s degree in Business, Marketing, or a related field (preferred). Skills : Strong prospecting and lead qualification ability. Excellent communication and negotiation skills. Experience using CRM software (Salesforce, HubSpot, Zoho). Ability to work in a fast-paced, target-driven environment. Familiarity with CX, CCaaS, or cloud-based communication solutions (a plus).
Company Description Ozonetel is a leading unified customer experience intelligence (oneCXi) platform designed to help enterprises effectively engage, convert, and retain customers at scale. Utilizing advanced AI technology, Ozonetel enables businesses to personalize customer journeys across diverse touchpoints and gain a comprehensive 360º view throughout the customer lifecycle. Trusted by over 3,500 global brands such as HDFC Bank, BigBasket, Abbott, Zomato and many more. Ozonetel is dedicated to delivering cohesive experiences and boosting customer lifetime value. Recognized as a leader across seven CX categories by G2 and recipient of numerous awards, Ozonetel is driving innovation in customer experience transformation. Role Description This is a full-time hybrid role for a Sales Development Representative based in Gurgaon/Mumbai, with flexibility for some remote work. The Sales Development Representative will prospect and qualify leads, support sales initiatives, and establish connections with potential customers. Responsibilities include managing outreach campaigns, conducting market research to identify new opportunities, maintaining a robust lead pipeline, and collaborating with cross-functional teams to meet sales objectives. Additionally, this role involves delivering effective communication with stakeholders, ensuring an excellent customer engagement experience. Qualifications Proficiency in Inside Sales and Lead Generation to identify and qualify sales opportunities. Strong Sales and Business Development skills to drive revenue and meet growth objectives. Exceptional Communication skills to build and maintain client relationships effectively. Strong organizational skills and ability to manage multiple leads, tasks, and deadlines. Prior experience in customer experience platforms, sales, or similar roles is preferred. Bachelor’s degree in Business, Marketing, or a related field. Self-motivated and adaptable to a hybrid work environment.
Job Title - Voicebot Developer Location - Hyderabad (Hybrid) Experience - 2–5 years (flexible for strong hands-on profiles) Role Overview Ozonetel is looking for a Voicebot Developer who can design, build, run, test, and debug production-grade voicebots using a low-code workflow platform similar to n8n. This role is hands-on and execution-heavy — ideal for someone who understands how conversational flows behave on live calls, not just on diagrams. You will work closely with product, AI, and CX teams to translate real customer journeys into working voicebots, debug call-level issues, and continuously improve bot performance. Key Responsibilities Design and build voicebot flows using a low-code workflow orchestration platform (similar to n8n), integrating APIs, conditions, and business logic. Implement conversational logic including intent routing, slot collection, error handling, retries, fallbacks, and call transfers. Configure and integrate STT, TTS, and LLM-based components for voice interactions. Run end-to-end testing of voicebots using real call scenarios and test numbers. Debug production and pre-production issues using call logs, transcripts, API responses, and workflow execution traces. Identify and fix issues related to interruptions, silence handling, latency, incorrect intent resolution, and API failures. Collaborate with product managers, UX designers, and QA teams to refine flows based on feedback and test results. Deploy and monitor voicebots across environments (dev, UAT, production). Maintain documentation for flows, configurations, and known edge cases. Required Skills & Qualifications Hands-on experience building workflows using low-code or no-code platforms (n8n, Node-RED, Zapier, Make, etc.). Strong understanding of conversational AI concepts such as intents, entities, turn-taking, fallbacks, and context management. Experience working with APIs (REST/JSON), webhooks, and third-party integrations. Comfortable reading and debugging logs, execution traces, and structured data (JSON). Basic scripting or programming knowledge (JavaScript or Python preferred) to handle custom logic when required. Understanding of voicebot-specific challenges like barge-in, silence detection, retries, and call flows. Ability to test flows systematically and think through edge cases. Good to Have Experience with telephony or voice platforms (SIP, IVR systems, call flows). Exposure to STT/TTS providers and LLM-based conversational systems. Experience working on customer support or contact-center voicebots. Familiarity with QA processes, test case creation, and defect tracking. Basic understanding of cloud environments and deployments. What We’re Looking For Someone who enjoys breaking things to make them better. A builder who is comfortable moving between flow design, testing calls, and debugging logs. Strong problem-solving mindset — you should be curious about why a bot behaved a certain way. Ability to work independently while collaborating closely with cross-functional teams. Why Join Us Work on real, high-scale voicebot deployments used by actual customers. Build conversational AI systems that go beyond demos and into production. Opportunity to grow into senior conversational AI, product, or platform roles. Fast-moving environment with ownership and visible impact.