Networking Security JD: L3 – Min 5 years experience Work Location: Gurgaon Responsibilities: · Design, implement, and maintain network infrastructure, including routers, switches, firewalls, and other network devices. · Troubleshoot network problems and provide technical support to users. · Conduct security audits and risk assessments. · Develop and implement security policies and procedures. · Monitor network performance and optimize network security. · Implement and manage network security solutions, such as firewalls and intrusion detection systems. · Work with vendors to procure and install network equipment. · Stay up-to-date on the latest networking technologies and trends. Qualifications : · Bachelor’s degree in computer science or a related field. · Strong understanding of networking protocols and technologies. · Experience with Juniper, and Cisco networking equipment. · Experience with network security solutions. · Strong troubleshooting and problem-solving skills. · Excellent communication and interpersonal skills. Show more Show less
Network Security Engineer - JD L3 – Min 5 year’s experience Location: Gurugram (Client site) Responsibilities: · Design, implement, and maintain network infrastructure, including routers, switches, firewalls, and other network devices. · Troubleshoot network problems and provide technical support to users. · Conduct security audits and risk assessments. · Develop and implement security policies and procedures. · Monitor network performance and optimize network security. · Implement and manage network security solutions, such as firewalls and intrusion detection systems. · Work with vendors to procure and install network equipment. · Stay up-to-date on the latest networking technologies and trends. Qualifications : · Bachelor’s degree in computer science or a related field. · Strong understanding of networking protocols and technologies. · Experience with Fortinet, Juniper, and Cisco networking equipment. · Experience with network security solutions. · Strong troubleshooting and problem-solving skills. · Excellent communication and interpersonal skills. . Budget up to 12Lpa
Designation : Tech Support Engineer Department : Engineering Job Type : Full-time Experience : 3-5 years Location : Chennai What You’ll Be Doing ● Provides answers to clients via phone, email & client site visit by identifying problems; researching answers; guiding the client through corrective steps ● Improves client references by writing and maintaining documentation. ● Participates in client training programs by identifying learning issues. ● Accommodates client disabilities by recommending techniques. ● Improves system performance by identifying problems; recommending changes. ● Ensure customer inquiries are responded to within established timeframes and customer care & technical support service levels are achieved. ● Solve basic common customer problems in real-time. If required via remote access to the client’s system. ● Live Customer interaction for resolving the product problems ● Data communication/networking troubleshooting ● Identifying Ozonetel product problems and escalating it to the next level if it is complex. ● Production critical issues need to escalate to the next level. ● Resolve incidents in a timely manner as per SLAs. ● Provide guidance, assistance, and mentoring support to junior team members. ● Keep a track of pending issues at the individual level & share periodic updates to customers. Skills and Qualifications: ● Knowledge in IP PBX & Contact Center solutions (IVR, ACD, Softphone, WebRTC..etc.). ● Excellent Communication in English & Hindi (verbal & written) as well as strong listening skills. ● Must have knowledge of Microsoft Windows & Linux Operating systems ● Good understanding on LAN, WAN Networking, and telecom products (PRI, SIP trunk, ILL). ● Experience utilizing debugging tools and lab simulations to analyze problems and identify solutions. ● Ability to logically troubleshoot issues to determine the root cause and present suggested workarounds and solutions. ● Proven call centre support experience as well as exhibiting professional client-facing skills. ● Ability to demonstrate strong analytical and problem-solving skills. ● Feel customer's pain & advise them with the right solution. ● Possesses strong customer relation skills. ● Expert in troubleshooting desktop-level issues. ● Knowledge in VoIP service & WebRTC ● Knowledge in the telecom industry will be preferred ● Ability to handle multiple priorities. ● Perform in an effective and timely manner all the tasks required. ● Work as a team to exceed customer’s expectations for technical support. ● Exhibit above average reasoning ability by clearly defining problems, analyzing data, establishing facts, and drawing valid conclusions. ● Represent Ozonetel in a professional manner. Education & Experience ● ITI/BSc./Diploma/Degree in Computer Science/ECE/Communication Engineering or equivalent. ● Minimum of 2+ years experience in providing technical support on any contact center solution platform, ideally in the enterprise software/ SaaS industry. Technical Expertise ● PBX, IP-PBX & Contact Center solutions (IVR, ACD, Softphone, WebRTC..etc.) ● LAN, WAN, Networking basics ● Linux - CLI with basic commands ● Telecom products (PRI, SIP trunk, ILL) ● Asterisk experienced candidates are preferable Desired Characteristics: ● Communicate clearly and efficiently ● Have a customer-centric approach to work ● Develop and deliver empathy ● Verbal & written communication skills ● Should be skilled at strategizing & crisis management ● Help the team in achieving the goals ● Excellent public speaking, writing skills ● Ability to multi-task and work on several projects, often under tight timelines, while consistently delivering results ● Candidates with experience in Voice VAS service providers, Contact centre solutions sales and/or Cloud Telephony products would be ideal. Preferred Industry : Tech/SaaS/ B2B companies with voice background
Company Description: Ozonetel is a leading unified customer experience intelligence (oneCXi) platform designed to help enterprises engage, convert, and retain customers at scale. The AI-powered platform enables businesses to manage customer journeys across multiple touchpoints, delivering billions of personalized interactions and a 360º view of customers throughout their lifecycle. Trusted by over 3,500 global brands, including Dyson, WeWork, Toyota Connected, and Nykaa, Ozonetel's innovative solutions drive enhanced customer experiences and increased lifetime value. Recognized as a leader in multiple customer experience categories, the company has received accolades for product innovation and CX transformation globally. 📌 Position: L3 Support Engineer 🧑💼 No. of Positions: 1 📍 Location: Gurgaon (Client Site) 💼 Experience Required: Minimum 5 years 💰 Budget / CTC: Up to ₹12 LPA (Max) Responsibilities: Design, implement, and maintain network infrastructure, including routers, switches, firewalls, and other network devices. Troubleshoot network problems and provide technical support to users. Conduct security audits and risk assessments. Develop and implement security policies and procedures. Monitor network performance and optimize network security. Implement and manage network security solutions, such as firewalls and intrusion detection systems. Work with vendors to procure and install network equipment. Stay up-to-date on the latest networking technologies and trends. Qualifications: Bachelor’s degree in computer science or a related field. Strong understanding of networking protocols and technologies. Experience with Juniper, and Cisco networking equipment. Experience with network security solutions. Strong troubleshooting and problem-solving skills. Excellent communication and interpersonal skills.