Networking Security JD: L3 – Min 5 years experience Work Location: Gurgaon Responsibilities: · Design, implement, and maintain network infrastructure, including routers, switches, firewalls, and other network devices. · Troubleshoot network problems and provide technical support to users. · Conduct security audits and risk assessments. · Develop and implement security policies and procedures. · Monitor network performance and optimize network security. · Implement and manage network security solutions, such as firewalls and intrusion detection systems. · Work with vendors to procure and install network equipment. · Stay up-to-date on the latest networking technologies and trends. Qualifications : · Bachelor’s degree in computer science or a related field. · Strong understanding of networking protocols and technologies. · Experience with Juniper, and Cisco networking equipment. · Experience with network security solutions. · Strong troubleshooting and problem-solving skills. · Excellent communication and interpersonal skills. Show more Show less
Network Security Engineer - JD L3 – Min 5 year’s experience Location: Gurugram (Client site) Responsibilities: · Design, implement, and maintain network infrastructure, including routers, switches, firewalls, and other network devices. · Troubleshoot network problems and provide technical support to users. · Conduct security audits and risk assessments. · Develop and implement security policies and procedures. · Monitor network performance and optimize network security. · Implement and manage network security solutions, such as firewalls and intrusion detection systems. · Work with vendors to procure and install network equipment. · Stay up-to-date on the latest networking technologies and trends. Qualifications : · Bachelor’s degree in computer science or a related field. · Strong understanding of networking protocols and technologies. · Experience with Fortinet, Juniper, and Cisco networking equipment. · Experience with network security solutions. · Strong troubleshooting and problem-solving skills. · Excellent communication and interpersonal skills. . Budget up to 12Lpa
Designation : Tech Support Engineer Department : Engineering Job Type : Full-time Experience : 3-5 years Location : Chennai What You’ll Be Doing ● Provides answers to clients via phone, email & client site visit by identifying problems; researching answers; guiding the client through corrective steps ● Improves client references by writing and maintaining documentation. ● Participates in client training programs by identifying learning issues. ● Accommodates client disabilities by recommending techniques. ● Improves system performance by identifying problems; recommending changes. ● Ensure customer inquiries are responded to within established timeframes and customer care & technical support service levels are achieved. ● Solve basic common customer problems in real-time. If required via remote access to the client’s system. ● Live Customer interaction for resolving the product problems ● Data communication/networking troubleshooting ● Identifying Ozonetel product problems and escalating it to the next level if it is complex. ● Production critical issues need to escalate to the next level. ● Resolve incidents in a timely manner as per SLAs. ● Provide guidance, assistance, and mentoring support to junior team members. ● Keep a track of pending issues at the individual level & share periodic updates to customers. Skills and Qualifications: ● Knowledge in IP PBX & Contact Center solutions (IVR, ACD, Softphone, WebRTC..etc.). ● Excellent Communication in English & Hindi (verbal & written) as well as strong listening skills. ● Must have knowledge of Microsoft Windows & Linux Operating systems ● Good understanding on LAN, WAN Networking, and telecom products (PRI, SIP trunk, ILL). ● Experience utilizing debugging tools and lab simulations to analyze problems and identify solutions. ● Ability to logically troubleshoot issues to determine the root cause and present suggested workarounds and solutions. ● Proven call centre support experience as well as exhibiting professional client-facing skills. ● Ability to demonstrate strong analytical and problem-solving skills. ● Feel customer's pain & advise them with the right solution. ● Possesses strong customer relation skills. ● Expert in troubleshooting desktop-level issues. ● Knowledge in VoIP service & WebRTC ● Knowledge in the telecom industry will be preferred ● Ability to handle multiple priorities. ● Perform in an effective and timely manner all the tasks required. ● Work as a team to exceed customer’s expectations for technical support. ● Exhibit above average reasoning ability by clearly defining problems, analyzing data, establishing facts, and drawing valid conclusions. ● Represent Ozonetel in a professional manner. Education & Experience ● ITI/BSc./Diploma/Degree in Computer Science/ECE/Communication Engineering or equivalent. ● Minimum of 2+ years experience in providing technical support on any contact center solution platform, ideally in the enterprise software/ SaaS industry. Technical Expertise ● PBX, IP-PBX & Contact Center solutions (IVR, ACD, Softphone, WebRTC..etc.) ● LAN, WAN, Networking basics ● Linux - CLI with basic commands ● Telecom products (PRI, SIP trunk, ILL) ● Asterisk experienced candidates are preferable Desired Characteristics: ● Communicate clearly and efficiently ● Have a customer-centric approach to work ● Develop and deliver empathy ● Verbal & written communication skills ● Should be skilled at strategizing & crisis management ● Help the team in achieving the goals ● Excellent public speaking, writing skills ● Ability to multi-task and work on several projects, often under tight timelines, while consistently delivering results ● Candidates with experience in Voice VAS service providers, Contact centre solutions sales and/or Cloud Telephony products would be ideal. Preferred Industry : Tech/SaaS/ B2B companies with voice background