FinTech & CRM Support Executive

Job Description

Job Description: We are looking for a proactive FinTech & CRM Support Executive to join our team. The candidate will be responsible for providing technical support across our FinTech platforms and CRM systems, ensuring smooth operations, resolving technical issues, and assisting internal and client teams. Key Responsibilities: · Provide technical support for FinTech platforms and CRM systems. · Handle issue tracking, bug reporting, and resolution coordination. · Troubleshoot database, PHP scripts, CRM modules, and integration issues. · Respond to user queries and provide training/support as needed. · Monitor system performance and generate reports from CRM/DB as required. · Coordinate with developers to implement fixes and enhancements. · Document resolutions and maintain support logs. Required Skills: · Basic MySQL – writing SELECT, UPDATE, and basic JOIN queries. · Core PHP – understanding of PHP functions and error handling. · CRM Knowledge. · Strong analytical and communication skills. Preferred Qualifications: · Graduate in Computer Science / IT / Engineering (BCA, B.Tech, B.Sc IT, MCA). · Prior experience in CRM/FinTech product support is preferred. · Familiarity with CodeIgniter or Laravel is a plus. Job Type: Full-time Work Location: In person